What are the responsibilities and job description for the Guest Services position at Mango Salon?

Do you enjoy meeting and speaking with customers? Do you want to be a part of a FUN industry? Mango Salon is looking to add to our Guest Services team!

We are looking for:

Guest Services, someone who enjoys people and the challenge of building relationships and brand loyalty with guests by delivering personalized service. This role makes an incredible impact everyday - on our guests, our teams and our company.

Some traits we are looking for:

Personable - friendly with a passion to serve others.
Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments.
Adaptable & Flexible- capable of working flexible hours, interacting with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions.
Motivated- passion for the industry, positive attitude, and professionalism is a must. There are many opportunities to learn and grow in this position through involvement in charitable projects, social media, and product sales.

This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs. (as needed).

Who we are:

Mango Salon is committed to providing the Richmond area with exceptional, professional hair service to every guest, every time. Founded in 2003 Mango Salon has grown into three locations. Mango Salon has been continually recognized receiving many awards:

Voted in the Top 200 Salons in the country by Salon Today for more than 10 years
Recognized in Salon Today Top 200 in 2023 for Compensation & Benefits program
Recipient of the Richmond Times-Dispatch Top Workplaces Award in 2023 and 2024
Readers' Choice Awards in Virginia Living & Richmond Magazine

Why Mango:

Mango has a strong commitment to its positive team culture where generosity and opportunity leads to success. Collaboration and input are encouraged - we believe in our team! It's our mission to be amazing, be profitable, and be generous! We have won several awards based on our culture and rewards program, which includes: