Outside Sales Support Specialist

Mansfield Service Partners is looking for an Outside Sales Support Specialist for our Houston, TX location. 

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• CUSTOMER SUPPORT – Assist and support customers and outside sales team with requests to include but not limited to:
  1. Answering phones, customer account look-up, place fuel orders (or route to appropriate Dept)
  2. Provide Fuel Order status updates and ETAs
  3. Customer Support to include sending copies of POD’s, invoices, or other needs as requested
  4. Daily Reports to include usage reports or KPI documents
  5. Assist sales team with documentation for customer set-ups, quotes, and proposals
  6. SMARTank – monitor portal to check fuel levels as needed to maximize orders
  7. Initiate equipment service requests 
• ORDERS
  1. Receive, Enter, Process, Dispatch (if applicable) order requests for Fuel Dept
  2. Maintain scheduled orders and update master list accordingly 
  3. Update with correct pricing, product, gallons, PO and ship to locations
  4. Review and check for accuracy to avoid billing or payment delays
• VENDORS
  1. Source new vendors nationally as needed and negotiate deliveries and pricing
  2. Utilize the MSP vendor portal and approval process to setup new vendors 
  3. Maintain Vendor database for emergency or ASAP orders 
  4. Dispatching to Common Carriers to include sending MSP’s Pull Points (Supply Points) – a common carrier pulls from MSP’s terminal supply and delivers to our customer.
  5. Source out 3rd party or common carrier transportation to provide the delivery of light products to remote customers
  6. Special Customer Support:   Cradle-to-Grave support for national accounts that includes utilizing special programs such as Corrigo or Ariba as well as personalized customer service, communication and reporting.  
  7. Receive, enter, process, verify and approve vendor invoices utilizing the vendor packet for approval or approval and assignment in Concur for accurate and prompt vendor payment 
  8. Review vendor invoices to ensure MSP profitability
• Attend and complete various Safety and IT trainings
• Other duties as assigned

Physical and Environmental Conditions

The position is located in an office the employee is required to sit for long periods of time and occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch, talk and hear. The incumbent frequently lifts up to 10 lbs. 

Position Type/Expected Hours of Work

This is a full-time position. Work days are Monday – Friday, 8:00 am – 5:00 pm. This position may require long hours, after hours work, and weekend work. 

Minimum Education, Experience and Certification

• Minimum one (1) year of experience in inside sales or customer service, preferably in either fuel distribution or light industrial sectors.
• Previous experience with DM2, Entinuum, SkyBitz, & Axxis is preferred
• Proficient Microsoft Excel and Outlook
• Minimum typing speed of 50wpm

Knowledge, Skills, and Abilities

• Must possess effective written and oral communication skills
• Must have excellent interpersonal skills and problem-solving techniques and skills

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD) 
• 401(k) plan with company match
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.