What are the responsibilities and job description for the Front Desk Receptionist position at Mansfield Orthodontics?
Job Summary
Our orthodontic office is growing, and we are looking to add our next team member. We are seeking a skilled Front Desk Receptionist to join our Patient Concierge team. The ideal candidate will be able to handle our patient communications, schedule patient appointments, and make our patients feel welcome. Our office is fully digital, and we strive to provide kindness and excellent customer service to all our patients and their families. While this position is currently for 2 to 3 days a week, there may be opportunity for additional hours available. Opportunities for training and advancement are available. Salary based on skills and experience.
Responsibilities
- Greet and welcome guests in a professional and friendly manner
- Answer phone calls, text messages, and emails promptly
- Manage appointments and schedules
- Keep patient files up to date
- Help manage correspondence with patients and professionals
- Maintain a clean and organized reception area
- Assist with administrative tasks
- Coordinate with Clinical team members to ensure smooth operations
Requirements
- Proven experience as a Front Desk Receptionist or similar role
- Experience in a dental office is advantageous
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficient in office management software and computer skills
- Bilingual in English and Spanish
- Ability to provide exceptional customer service
- Must be able to climb stairs
Job Type: Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 14 – 16 per week
Benefits:
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Patient care: 1 year (Preferred)
Ability to Commute:
- Mansfield, CT 06250 (Required)
Work Location: In person
Salary : $18 - $24
