Sales Manager

Mansfield Service Partners is looking for a Sales Manager for our Houston, TX location. The Sales Manager is responsible for the overall success of the assigned regions by growing our customer base while maximizing gross margin gross margin, profitable volume sold, and customer satisfaction through effective leadership of a sales team. Success against these objectives will be measured using specific metrics that are aligned with our Objectives and Key Results (OKR) methodology and annual budget. This position reports to the VP of Sales and Operations for the region.

PRIMARY RESPONSIBILITIES 

Team Management & Leadership

The Sales Manager is responsible for leading, coaching, developing, and managing the sales team on their daily plans and execution in the field and is expected to develop a clear vision, goals, and objectives for the sales team that support company goals and objectives and keep team members focused on high performance throughout the year. 

Specific responsibilities:

• Develop clear goals for staff each year that are aligned with company goals and objectives
• Develop a coaching strategy for staff to achieve or exceed goals and objectives
  • Regularly review performance with staff 
  • Help staff focus on what is within their control to achieve success
  • Celebrate success 
  • Quickly address performance issues in a constructive manner
  • Create positive accountability and follow-up to achieve goals
  • Provide specific and timely feedback, both praise and opportunities to improve, to help grow and develop the sales team
• Hire and develop new employees
• Follow onboarding process that includes on the job coaching in the field with new reps
• Provide a regular feedback mechanism for the department to evaluate results and foster an environment of continuous improvement.
• Model and encourage all employees to display the highest standards of service at all times
• Develop teamwork with other regional teams and corporate shared services ensuring consistency in processes and procedures
• Identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction
• Maximize productivity and minimize costs while maintaining a high standard of customer service – drive a culture of ongoing efficiency and excellence
• Develop a culture among Sales Representatives that achieves goals for both existing customer growth and winning new business
• Hold and facilitate weekly, “Huddles” with the sales team.
• Complete Monthly 1:1’s and Annual reviews
• Review CRM data usage, activities and pipeline to coach and drive results
• Review Sales performance to plan to include NBD wins, DGP and gallons
• Review and approve sales commissions, bonuses, PTO, and expense reports timely
• Professionally address performance issues and implement corrective actions when necessary
• Focus on recruitment, development, and continuous training/motivation of the assigned sales teams

Sales Operations

• Oversee departmental budgets to ensure that results established in the annual budget are achieved on revenue, margin and profitability 
• Foster alignment of leadership with departmental objectives through impactful reporting and socialization 
• Provide relevant reports and presentations to executive management to help drive successful decision making for the company now and in the future
• Develop clear departmental strategy to achieve measurable and financial goals, including clear strategies for maximizing profitability and customer retention 
• Continually network to identify potentially improved sales talent or business development opportunities 
• Manage key relationships with sales on multiple levels with key accounts
• Work closely with sales, OSS and Director of Sales to ensure smooth on-boarding of new customers (attend new large account set-up meetings) 
• Work closely with the sales team in developing and closing accounts in their pipelines through ride a longs, sales support, and sales reporting with focus on larger, strategic accounts
• Review and approve all fuel equipment agreements for tank placement.
• Identify and oversee all FFP (Fixed Forward Pricing) opportunities 
• Ensure current and new offerings are communicated on a timely basis to current and potential customers

POSITION REQUIREMENTS

Formal Education & Certification 

• Bachelor’s degree required  
• Advanced degree preferred 

Knowledge & Experience 

• Extensive knowledge of the fuel industry, required 
• Five (5) years of selling fuels and/or related products within the petroleum industry, required  
• Three (3) – Five (5) years of prior experience managing direct reports in a sales team, required 
• Excellent Microsoft Office suite skills 

Qualifications & Characteristics 

• Solid financial acumen and excellent communication skills  
• The ability to develop a clear vision  
• A willingness to get actively involved in day-to-day actions to ensure accuracy, timeliness, and strong customer service skills 
• Working knowledge of all Mansfield product and services offerings, operational capabilities, and fuels commodity pricing methods as well as detailed supply costs 
• Strong organizational and verbal/written communication skills 
• The ability to process information from multiple sources and create innovative solutions and strategies 
• The ability to manage multiple projects and tasks simultaneously with success 
• Excellent problem-solving skills 
• The ability to perform in a fast paced, team-oriented environment  
• The ability to recruit, retain, and lead others  
• The ability to multi-task  
• The ability to work well with all departments and resources  

Work Environment 

• 40-hour on-site work week, with the ability to travel up to 75% of the time  
• Sitting for extended periods of time 
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components 

Benefits

• Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD) 
• 401(k) plan with company match
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency
• Parental Leave
• Tuition Reimbursement
• Insurance Discount Programs
• Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.