What are the responsibilities and job description for the Training Specialist position at MAPFRE?
The Training Specialist is a member of the Training Team for MAPFRE Insurance, and supports the company’s need to ensure newly hired employees and existing employees are properly and professionally trained in a variety of technical and non-technical skills. This role is responsible for facilitation, creation, and maintenance of training solutions for a business function. The focus of these solutions includes technical systems training, skill development, on-the-job employee coaching, and/or service related topics.
Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 2 - 4 years - or Associates Degree equivalent plus 4 - 6 years.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions related to a wide variety of situations within management limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Provides guidance and training to less experienced staff as needed. Takes a lead role in group, team or project.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.
Additional Knowledge, Skills and Abilities
- Prior classroom facilitation and systems training experience preferred.
- Ability to lead, facilitate, and deliver training through a variety of media such as classroom sessions, Web-based instruction using a tool such as WebEx, etc.
- Knowledge of insurance industry and technical experience preferred
- Demonstrates a proactive, positive approach and strong problem solving skills
- Experience with virtual learning environments preferred
- Knowledge of adult learning, instructional design, and curriculum development techniques
- Ability to develop and proof training materials
- In conjunction with other training team members, be able to conduct needs analysis, design, and develop learning solutions.
- Ability to evaluate the effectiveness of learning solutions.
- Competency in Microsoft Office products
- Ability to suggest enhancements to existing training programs, interpret a variety of instructions provided in written, oral, or graphic form, interpret and apply concepts to practical situations and interact comfortably with employees at all levels of the organization
- Strong communications skills, computer and assessment skills, planning and organizational skills