What are the responsibilities and job description for the Counter Sales position at Marcone HVAC?
Founded in 1920, O’Connor Company features an impressive list of high-quality product lines to accommodate HVAC dealers needs including comfort, ductless and Geo-Thermal products. We have locations in Kansas City, Wichita, Tulsa, Des Moines, Oklahoma City and Omaha. We do business right and relationships are important to us, because we believe in being a resource and providing the best solution to customers. Our philosophy is that in order to get someone’s business you have to earn it and everyone at O’Connor works hard to do just that. Visit our website for additional information about our company. We’d love for you to join our team!
We are looking for a Counter Sales Associate to join our Broken Arrow, OK branch!
The Counter Sales position provides excellent service to customers primarily via counter sales, and phone, email / online, scanner, and fax communication. The Counter Sales position provides branch operations assistance through merchandising by stocking, picking, pulling, and on time will call assistance. Additionally, the position provides support and information on product inquiry as well as damaged goods, product sold, or product returned. The position effectively utilizes its resources as it relates to company computer systems, online tools, and facility inventory.
Essential Job Duties
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
- Processes customer requests for pricing, information, and availability regarding products
- Processes customer orders for products both in stock and special order
- Enter purchase orders for items that customers order which are not in stock
- Provides timely response to business related incoming phone calls, faxes, scans, and emails / online as needed
- Establishes and maintains professional business dealings with customers and vendors at all times
- Conducts personal interactions with customers representative of a company with strong, ethical standards
- Performs general warehouse work as directed, including working in any and all departments within the branch
- Wears proper safety equipment and gear performing proper safety inspections on material handling equipment
- Adheres to procedures related to inventory control, checking and double-checking merchandise coming in and leaving the branch, and proper reporting of errors
- Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
About You:
- You are over 18 yrs. of age
- Have a good driving record
- Can pass a criminal background check and drug screen
- Able to work rotating Saturday mornings, off on all Sundays
- Can work overtime if needed
- Can lift at least 50 lbs., on occasion
- Can travel occasionally for training purposes
- HVAC knowledge a huge plus
So, what do we offer you?
- Health care (medical, dental, vision, prescription) available the first day of hire!
- 401k with company contribution
- Life insurance plus short-term and long-term disability
- HSA/FSA options
- Paid vacations, holidays, and personal time
- Employee Assistance Program
- Employee discounts
- And much more!
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
