IT Operations Supervisor/Manager

Marcum Search has been asked to find an IT Operations Supervisor/Manager for a client in the apparel industry in Doral Florida.

This is an onsite position and requires an individual willing to get into the trenches at times, and who has hands on experience with creating reports/data analytics (PowerBI preferred), Active Directory, Cloud Admin (Azure), decommissioning servers and a strong understanding of inventory in regards to manufacturing/warehouse/distribution and ERP systems. Our client will consider both Supervisor or Manager level candidates with at least 5 years of hands on IT experience, and one year of technical/operational leadership skills, as well as at least 1 year of managing IT vendors.

The IT Operations Supervisor / Manager will directly manage 2 employees, all IT vendors and projects, and will report directly to the COO. The role requires a strategic and forward-thinking leader to support the company as it grows and a vision for the the future -especially in regards to seeking robust cloud-based solutions, advanced Data Analytics and Business Intelligence, and the roll-out of Process Automation over the next few years to enhance automation, minimize manual tasks, and continue their focus to implement the right tools and solutions to provide secure and accurate benefits for the company.

Only local candidates will be considered.
The IT Operations Supervisor / Manager will:

• Oversee the IT staff and daily operations, to ensure the functionality, availability, and security of all IT systems, data, backups, and communications, and be able to troubleshoot and remediate issues that arise.
• Oversee cybersecurity compliance
• Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.
• Identify and manage operational risks.
• Manage information technology projects.
• Develop department policies, process and procedures documentation and provide internal training to department and impacted end users.
• Ensure compliance of department and organizational polices.
• Certify business continuity and disaster recovery efforts.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.
• Provide leadership and assistance for delivery teams and staff in local offices.
• Ensure the ERP system is updated and maintained to ensure it provides company with proper business solutions and accurate results.
• Analyze data processing modules and identify areas of enhancements and improvements.
• Ensure tools such as Microsoft 365, Azure Exchange Sharepoint, OneDrive, Office, other communications tools, VPN, Anti-virus and multi-factor authentication are current and maintained on all end user devices
• Provide procedures and reports to identify and resolve data integrity issues.

Technical skills include

• Hands on experience with Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive, and Office.
• Strong technical knowledge of network and server operating system in a mostly Windows environment.
• Experience with support of Windows Operating Systems, SQL Server, and Active Directory.
• Proven experience in IT infrastructure planning, development, and operations.
• VMware, Azure, and Server Virtualization, as well as decommissioning of on-prem servers
• Enterprise Backup, Replication and Business Continuity and Disaster recovery, mitigation, and response.
• Strong understanding of project management principles and practices.
• Strong understanding of Helpdesk and Customer Relations Support systems.
• Data Security and Cyber Security basics.
• Business Intelligence tools, PowerBI preferred.

For more information about any of the current job openings with this well funded company, or a full job description of the IT Operations Supervisor/Manager position, please send an email to with “IT Ops Mgr” in the subject line.

Marcum Search LLC is an Equal Opportunity Employer. Marcum Search LLC does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.