What are the responsibilities and job description for the Concierge position at Margaritaville Resort Gatlinburg | Diverse...?
Job Description
Provides top level service to guests of Margaritaville Island Hotel in order to deliver “Fun and Escapism” to all areas of their visit.
Primary Responsibilities
- Develop a strong knowledge of the hotel's facilities and services and of the surrounding community.
- Provide guests with information about attractions, facilities, services, and activities in or outside the property.
- Make guest reservations for Dollywood, theaters and other forms of entertainment when requested.
- Obtain necessary tickets and provides directions to facilities.
- Organizes special functions as directed by management.
- Assist guests needing computer or office services.
- Coordinate guest requests for special services or equipment with the appropriate department.
- Assist in other departments as needed.
Requirements
- Experience in hospitality, travel or guest service role.
- Familiarity with hotel industry and a background in guest or customer service is a plus.
- Very strong speaking, reading, writing, of the primary language used in the workplace, additional languages are a plus.
Brand: Margaritaville Resort Gatlinburg
Address: 539 E. Parkway Gatlinburg, TN - 37738
Property Description: 320 - Margaritaville Resort - Gatlinburg, TN
Property Number: 320
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