Student Services Analyst (Enrollment Services)

$50,617.00 - $65,801.50/annually, DOE

114

The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year.

7:00am - 6:00pm during the Summer Months

This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position is:

12 Months

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona’s Best Employers

GateWay Community College is a Hispanic Serving Institution with one of the most diverse student bodies in the Maricopa Community College district. Over 46% of our students indicate Hispanic heritage and better than half of the student population represents more than 40 countries.

GateWay Community College is seeking to attract candidates who want to help us continue building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. GateWay Community College understands that diversity is integral to excellence. We honor diverse experiences and perspectives, strive to create welcoming, inclusive, respectful learning environments, and promote access, opportunity and justice.

We are looking for equity-minded applicants who reflect, and demonstrate sensitivity to and understanding of, the diverse communities and populations that make Arizona a rich and vibrant place to live and work. When you join the team at GateWay, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice built on broad collaboration among faculty, staff, students, and community partners. In deciding whether to apply for a position at GateWay, you are strongly encouraged to consider whether your values align with our Vision, Mission, Goals, and Values.

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr™ online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

We have an exciting new opportunity at the home of the Geckos! Apply today for the Student Services Analyst position! This role will coordinate, administer and implement programs by providing operational planning, program management and evaluation, problem-solving and technical assistance. The analyst will perform program coordination and administration, provide training to new and current staff. . The Student Services Analyst will coordinate workflow and implementation of policies and procedures. The Analyst will perform more technically complex and difficult student advising and processing as well as identify resources needed to address students’ circumstances and potential barriers. Advises a cohort of students by appointment, walk-in, electronically and over the phone or as elevated by other student services staff. Prepares reports and maintains records, and tracks students’ performance and progress. May evaluate admissions data such as transcripts and transfer credit. May calculate and assess fees or administer loans or other programs. They will provide information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulations.

This position will be located at the Central City Campas - 1245 E. Buckeye Rd - Phoenix, AZ

35% - Lead and coordinate back office workflow, including but not limited to incoming/outgoing transcripts, records request, graduation-processing, attendance, articulation, eForms, National Student Clearinghouse; address concerns and resolves problems; composes edits and prepares correspondence and reports; implements quality assurance to include regular review (e.g. spot-checks) to ensure accuracy and integrity of completed transactions and records maintenance.

30% - Reviews program requirements criteria to evaluate and determine enrollment, attendance and graduation eligibility; and/or evaluates policies and procedures to determine and ensure program compliance with college, district, federal and state laws; generates and reviews various exception reports in ASSIST, PeopleSoft Student Information System (SIS), SQL Server Reporting System (SSRS)or other databases on a daily, weekly, and monthly basis until resolved; monitors student’s enrollment and attendance daily

15% - Serves as a backup to the front counter/welcome desk as needed to meet deadlines and department goals; assists new and continuing students in person, over the phone and via email in all student services processes including admissions, registration, financial aid, and referrals to other related student services functions

10% - Develops and maintains relationships and coordination with GWCC academic department, program managers, instructors, Student Affairs departments, and other internal and external partners to develop a thorough understanding of the programs, services and business processes

10% - Assist with training and prepare training materials for new and current team members and/or other departments; attends departmental meetings, training sessions, and professional development opportunities; performs other duties as assigned at various GWCC locations.

Bachelor’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate’s Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School Diploma/GED and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

A. Two (2) or more years’ experience working with college, district, federal and state requirements in a One-Stop Enrollment Services and/or Admissions & Records Office in a higher education institution. At least one-year experience working in Clock hour programs calculating attendance hours and performing degree audits

B. Two (2) or more years’ experience working with online Student Information System such as PeopleSoft and/or other related systems (e.g., Qless, SQL Server Reporting System - SSRS)

C. Two (2) or more years’ experience auditing and reporting data; experience collecting, interpreting, and presenting statistical data including databases and spreadsheets using reporting systems

D. Two (2) or more years’ experience working with Google Suite, Microsoft Office Suite, databases.

E. Two (1) or more years’ experience working with sensitive or confidential data and/or materials

F. One (1) or more years’ experience with developing processes and procedures for training and/or presentations to a diverse group of students and staff

• This positions is located at the Central City location.
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review May 1, 2024

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.