Medical Records Clerk

This position is responsible for processing all hospital and physician practices telephone and written correspondence regarding chart request by hospital employees, physicians, patients, insurance companies, Disability, CMS, RAC, HEDIS insurance audits, attorneys, and regulatory agencies. Responsible for staying up to date on HIPPA Rules and Federal Laws regarding Release of Information.  Services as liaison between the Health Information Management Department and other hospital departments, physician's, patients, and other external customers.  This position is responsible for retrieving, prepping, scanning and analyzing medical records for completion.  Answers telephone calls and emails for medical record requests for continued patient care. Quality reviews of scanned documents. Responsible for My Patient Portal and ECW Portal requests, enrollment, trouble shooting and implementing upgrades and encouraging patient enrollment. Performs other duties as assigned.

• High school graduate or its equivalent.
• Minimum of six months medical/business office experience.

• Release of Information knowledge and business / clerical office experience.
• Electronic Medical Record and Meditech Experience.

• Requires excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Requires interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Requires excellent time management, and organizational skills.
• Requires ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Requires developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Requires excellent customer service skills.
• Requires high degree of accuracy with concentration and close attention to detail.
• Requires ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

• Typical office environment with prolonged sitting. 
• Work may be subject to interruptions.
• Works with highly confidential information which may be proprietary or protected health information. 
• Requires ability to work any shift,  occasional extended hours, holidays and/or weekends based on the needs of the department.

• Requires using computer and other standard office equipment.
• Requires repetitive wrist, finger and hand movement and lifting supplies or equipment. 
• Requires occasional manipulation of large volumes of books, charts, reports or files.  
• Requires lifting, pushing, pulling, walking, sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.
• Requires critical thinking skills to interpret correspondences and process accordingly.