GIS Analyst

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.
We are looking for a GIS Analyst to join our team. You will be responsible for working on large-scale, mission-critical software deployment projects for Public Safety agencies (i.e. Police, Fire, and 911 Dispatch) globally. Locations form an integral part in Public Safety software, and customers rely on us to always provide accurate locations.
You will be assigned to the Implementation team, but work closely with Product, Core Platform, and Support teams to set goals, build roadmaps, and prioritize work in order to build software that helps law enforcement officers accomplish their mission. Every department has different needs, so our GIS Analyst will strategically plan how to best onboard new customers and support existing customer needs.

What you can expect to work on:

• Advancing and supporting the GIS capabilities of the premier cloud-based First Responder Platform
• Work alongside customers during various phases of project implementation & sales
• Participating in technical design & requirements gathering meetings with customer GIS departments
• Engage customer to determine GIS data requirements, propose solutions, and assist with implementation
• Troubleshooting customer issues and concerns as it pertains to location data, and provide a concise synopsis to the team.
• Troubleshooting GIS System problems with data processing, delivery, service generation, and other data lifecycle issues in GIS System
• Building custom locators from customer data
• Edit polygons utilizing topology rules and relationship databases
• Working towards a worthwhile mission with a team of friendly and intelligent coworkers

What we expect from you:

• 3 years of experience working in a GIS role
• Passion for Geospatial information
• Coding Knowledge in Object Oriented/Scripting Languages (SQL, XML,Python preferred)
• Experience with the Esri suite of software, including: ArcPro (preferred), ArcMap, ArcGIS Enterprise (Server, Portal) and ArcGIS Online
• Customer-facing experience
• Experience working with Public Safety Data Systems and understand how GIS plays a critical role in Public Safety software preferred.
• GIS database maintenance and management
• Apply GIS technology to perform data manipulation, perform spatial analysis, and produce reports
• Keep current with trends in industry, research, and new technologies
• Performs quality control of spatial (GIS) data, including the development, implementation, and monitoring of methodology and standards for developing spatial data
• Strong communication skills both written and oral and the ability to wear many hats
• Ownership over your own work and a commitment to every part of a task, from big picture to small details
• Comfortability working autonomously and collaborating with a remote team
• Coming to work with an open mind and leaving your ego at the door
• Being self-motivated, passionate, and excited to own integrations from end to end, owning business goals and results
• An attitude that is humble, detail oriented, and committed to quality.

What you can expect from us:

• Constant collaboration with numerous Mark43 teams, including Technical Services, Engineering, Client Solutions, and Product
• Building mission critical and socially responsible software to enable first responders to better serve their communities
• A team that respects and embraces your ideas and expertise
• Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
• A workplace dedicated to supporting and bettering public safety and government agencies

Additional Preferred Qualifications:

• You possess a college degree from an accredited institution.
• You have experience with Agile and Waterfall project management methodologies.
• You have a working knowledge of public safety operations, terminology and safety considerations.

People who thrive on our team also tend to share the following characteristics

• HUMBLE, OPEN, AND CURIOUS. You recognize there are numerous ways to solve a problem or implement a strategy. You gain various perspectives and consider the impact on the customer and other teams before making a decision. You also promote team diversity and diversity of thought.
• ATTENTIVE, ACTIVE LISTENERS. You're interested in what others have to say and illustrate your interest with your actions. You listen with empathy and ask follow up questions to determine what your team and customers would like to achieve. You are comfortable with conflict because conflict provides an opportunity to help solve problems.
• ENTHUSIASTIC COLLABORATORS. You understand that the best outcomes are achieved through shared ownership, and you seek to spread knowledge and expand participation rather than restrict it. As a Lead, you need to work cross-functionally to achieve successful outcomes for your team and customers.
• ULTIMATE TEAM PLAYER. You focus more on team and customer success than personal achievements. You understand that each team within the Deployments team works hand-in-hand to provide the best customer experience possible and you might have to pitch in to help other team members.
• COMFORTABLE WITH UNCERTAINTY. You know that sometimes problems and situations can't be simplified or fully understood; you know where to find information to help bring clarity to a situation, but you also understand that you won't always have all the information when making decisions. You invite change and help your team and customers navigate change.

Job Type: Full-time

Work Location: Multiple Locations