What are the responsibilities and job description for the Transport and Dispatch Supervisor position at Marken?
Title:
Transport and Dispatch Supervisor
Job Purpose:
The Transport and Dispatch Supervisor will ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards.
Main Duties and Responsibilities:
- Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
- Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
- Condition the shipments as required
- Create the applicable Route Legs depending on the service
- Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
- Track every shipment using the Maestro Wiki report designed for Dispatch
- Confirm that every recovery is complete by matching the information against the manifest during reception process
- Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
- Provide periodical inspection to the vehicles to confirm that they are in proper conditions
- For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
- Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
Requirements:
- Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc)
- Proven work experience as a dispatch lead or supervisor
- The ideal candidate has experience from working in a GDP environment
- Proven ability to implement process improvement initiatives
- Leadership skills and ability to manage staff
- Strong decision making and problem-solving skills
- Strong attention to detail and truly cares about quality
- Excellent communication skills
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
Moving Our World Forward by Delivering What Matters.
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