Desktop Support Technician

Description

Job Title: Desktop Support Technician
Marleylilly has a growth mindset and is quickly becoming a leader in personalized apparel and
accessories. We are adding an Desktop Support Technician to our Marleylilly team. If you are
enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to
accelerate your career!
Job Responsibilities
Installs, maintains, tests, and repairs systems and networks.
Utilizes technical knowledge to implement and support IT initiatives.
Responsible for analyzing, troubleshooting and evaluating technology issues.
Performs general problem-solving and assistance on diverse software applications and
hardware systems for users.
Provides individual and/or group instruction and training to staff on new or updated
technologies.
Performs varied support and maintenance duties; maintains and updates record-keeping
systems; documents projects; writes and maintains user instructions as well as work
instructions.
Coordinates, maintain, and inputs applicable records such as, but not limited to, network
users, security, and tracking inventory levels of equipment and materials. 
Performs moderate to advanced technological systems support, maintenance, and
testing for proper upkeep of systems; may troubleshoot and resolve complex system
hardware, software, and network failures and conflicts.
Participates in the review, evaluation, and recommendation of solutions relating to
hardware and software acquisitions and/or network updates.
Participates in research and development initiatives and aids in the implementation of
new technologies.
Participates in and may be main point of contact for development of IT disaster recovery
plans and procedures.
Works with external vendors and suppliers to ensure hardware and software systems
are maintained, up-to-date, and functioning efficiently.
Serves as a primary project member on technology projects with moderate scope and
impact; may provide guidance and integration of other staff work. May participate in
technology projects with large scope and broad organizational impact.
Performs the installation, configuration, and maintenance of computers, workstations,
and other related equipment and devices.
Maintains currency of knowledge with respect to technology, equipment, applicable laws,
regulations, standards, and/or systems.
System set up for new hires.
Performs miscellaneous job-related duties as assigned by supervisor.

Qualifications

Job Requirements
Bachelor’s degree in Computer Science or other technical degree or equivalent
experience
Strong troubleshooting skills and hands-on experience with Apple OSX, Windows 10
and 11, and Linux.
Extensive experience providing support for Windows and Apple computers.
Experience with Linux recommended.
Ability to provide timely resolutions for all end-user requests and root cause analysis for
issues.
Knowledge of a wide range of computer systems software, applications, hardware,
networking, and communications. 
Ability to perform preventive maintenance on systems software, applications, hardware,
networking, and communications.
Knowledge of current technological developments/trends in the area of expertise.
Ability to provide functional direction to other employees. Must be able to create clear
and detailed technical documentation. 
Strong interpersonal and communication skills and the ability to work effectively with a
cross-functional team. Flexible enough to work with different technical skill levels and
skill sets.
Ability to work in a highly dynamic environment.
Ability to determine computer problems and coordinate hardware, software, and/or
network solutions.
Strong analytical and problem-solving skills.
Must have a valid driver’s license and the ability to drive to company locations when
required.
Must have a minimum of 2 years of previous experience.
Work Environment/Physical Demands:
Office, Manufacturing, and Warehousing Environment
Must be able to lift up to 50 pounds at a time.
Must be able to work in a variety of weather conditions and temperatures in the
warehouse, manufacturing, and office areas.