Operations Specialist- Bloopers

Job Description

Marleylilly has a growth-mindset and is quickly becoming a leader in personalized apparel and accessories. We are adding an Operations Specialist to our Marleylilly team. If you are enthusiastic, hard-working, and thrive in a fast-paced environment, this is the right place to accelerate your career!

Hours: This position will work Monday-Friday 7:30 AM - 4 PM or 8 AM - 4:30 PM

Summary 

This position is primarily responsible for performing production activities needed to initiate, create, complete, & fulfill orders for Marleylilly customers while maintaining high-quality standards. 

General Production Associate Job Responsibilities

• Produce orders by following established standard operating procedures

• Communicate delays or problems that may keep a specific order from being completed 

• Ensure quality standards as defined by the organization are maintained during production 

• Confirm orders are accurate for quantities, placement locations, and garment types

• Maintain daily production records

• Follow preventative maintenance procedures 

• Will need to be open to Cross-Training and working in other departments as business needs change. 

• Other duties may be assigned

Departments, with specific department duties: 

Cleanup/Quality Control

• Confirming the product is personalized correctly with the correct letters, color, size of the item, and type of item. 

• Making sure the item does not have any damage or defects and meets all quality standards.

• Cleaning up embroidered/customized orders involving clipping threads and removing embroidery tools such as stabilizer or topping. 

• The item will then be packaged in the correct bag and folded in a presentable manner. 

• The item should resemble a gift when complete. 

• Provide extra support to the Fulfillment and Inventory departments as needed. 

Inventory Picking

• Printing individual orders from the computer system. 

• Picking all orders out of inventory locations and transporting the items through the building to the correct department where they are then personalized. 

• Paying close attention to order date and making sure the oldest orders make their way through the building first. 

• Paying close attention to the individual items being pulled and making sure they are labeled with the correct size, color, type, etc. 

• Restocking empty inventory locations with more products. 

• Repackaging items as necessary. 

• Communicating to managers & team leads ASAP when an item cannot be found. 

• Provide extra support to the Cleanup/Quality Control department and Fulfillment department as needed. 

Fulfillment 

• Checking items into the product storage/mailbox system

• Picking items out of the product storage/mailbox system and sending them to the compiling/shipping stations

• Packaging complete orders in the appropriate bag/box for shipment, using Stamps.com to select the correct shipping rate & labeling the package with a prepaid shipping label. 

• Providing extra support to the Cleanup/Quality Control department and Inventory department as needed. 

Graphics/Engraving/Heat Press

• This department is responsible for prepping and completing items through the Engraving and Heat Press process. 

• Tasks include operating small machinery for jewelry, preparing sheets and vinyl for the press by removing small pieces of cut-out vinyl, and operating computer programs to print & design patterns. 

• Attention to detail and good vision is a must, computer skills are also required. 

• Provide extra support to the Cleanup/Quality Control department and Fulfillment department as needed

Bloopers

• Consistently work with team members to add blooper products to the website.

• Photograph blooper products and produce high-quality photos for the website.

• Organize and carry out internal blooper sales.

• Execute weekly social media content to increase blooper sales.

• Daily audit of Marleylilly website to check the work of self and operators.

• Offer suggestions for continuous improvement related to operational processes.

• Communicate daily goals to supervisors and to individual team members.

• Track performance of self and employees to monitor productivity.

• Help manage workflow to ensure optimum process flow and sales results

• Rearrange resources as needed.

• Maintain a high level of quality in the production of all products. Make judgment calls on what passes quality standards.

• Help train employees in the blooper process

Job Requirements for everyone in production 

• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Attention to detail 

• Quantity – Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly; Stays on task. 

• Interpersonal Skills – Focuses on solving conflict; Listens to others without interrupting; Remains open to others’ ideas and tries new things. 

• Verbal Communication – Speaks Clear and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 

• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time; Adheres to company attendance policy; Alerts management for tardies or absences. 

• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically. 

• Organizational Support – Follows policies and procedures. 

• Planning/Organizing – Uses time efficiently; Plans for additional resources; Stays on task. 

• Professionalism – Approaches others in a tactful manner; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. 

• Dependability – Follows instructions; will respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. 

Work Environment/Physical Demands:

• Office, Manufacturing, and Warehousing Environment

• Computer Skills

• Must be able to lift up to 50 pounds at a time.

• Must be able to work in a variety of weather conditions and temperatures in the warehouse, manufacturing, and office areas.

• Duties may require overtime work, including nights and weekends 

• Position requires standing and walking for extended periods of time 

Benefits & Perks

Benefits & Perks for Full-time Marleylilly Employees:

Your needs, and those of your family, are unique to you.  That’s why we provide a comprehensive and flexible benefits program that you can customize to fit your personal situation.  Active full-time employees who work 30 hours or more per week are eligible to enroll in benefits at Marleylilly, and your dependents* are too.  Coverage becomes effective on the first of the. Month following 1 month of full-time employment.  Below are some of the many benefits you will have the opportunity to enroll in. 

Benefits you can select and contribute to:
 

• Medical plans; two choices available through Blue Cross Blue Shield

• Prescription Drug coverage through Optum RX

• Telemedicine for 24-hour, 7 day a week, 365 days a year assistance

• 401k with company match; Marleylilly will match 100% on the first 4% of your contributions.  Employees are immediately vested in 100% of the company match.

• Flexible spending accounts: two choices are available for Healthcare & Dependent Care

• Dental; plans available through Guardian

• Vision; plan available through VSP

• Short Term Disability (STD)

• Accident & Critical Illness

Benefits paid for by Marleylilly on your behalf:
 

• Group Life Insurance coverage of $10,000 and Accidental Death and Dismemberment (AD&D) coverage of $10,000

• Employee Assistance Program – coaching, counseling, legal services, financial services, and more

Perks you can’t beat:
 

• Discount on Marleylilly merchandise!  Shopping and delivery of hundreds of personalized products right to your desk/office!

• Bright, happy, clean workplace with incredible teammates

• Business casual dress code, all day everyday!

• Free coffee & free soda machine

• Leaders believe in pay-for-performance and rewarding hardworking employees who achieve results!

• Employee engagement events such as food trucks, celebratory milestone meals, annual company event, training & development opportunities, and so much more!

Marleylilly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.