National Accounts Representative

The National Accounts Representative is responsible for the daily execution and oversight for large customer accounts and national brands. This role will report to the National Accounts Manager. 

Duties include:

• Leading communication with National Accounts
• Facilitating information requests
• Reviewing and remedying customer complaints
• Coordinate with Marmic branches and National Accounts
• Receive work orders, dispatches and follow up with Branches and National Account holder
• Research any payment discrepancies and communicate with National Account holder and Branch to get a resolution promptly
• And Other Duties as Assigned

Qualifications:

• Must have strong work ethics
• Must be well organized and a self-starter
• Detail oriented, professional attitude, reliable
• Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs
• Possess strong problem solving skills
• Ability to communicate professionally and effectively with employees and customers verbally and in writing
• Ability to develop strong working relationship with customers and Branch Managers
• Ability to speak and write English. Fluent in Spanish preferred.
• Ability work in a fast-paced and high volume environment with emphasis on accuracy and timeliness
• Ability to interact professionally in high stress situations
• Excellent negotiation skills
• Driven by results

Requirements: 

• High School Diploma or equivalent required, undergrad in business management, accounting or similar field preferred
• Pass pre-employment background and substance abuse screening upon hire and throughout employment

In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

• Collaborative work environment
• On-the-job training and company paid training programs
• Teledoc services, if Healthcare coverage is elected
• 401K Plan
• Vision
• Life
• Dental
• Accidental and Critical Illness
• Long-Term and Short-Term Disability
• Vacation
• PTO
• Paid Holidays

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter.  After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm.  During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro.  Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.

In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country.  But few, if any, other companies are as holistic in terms of safety.  By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property.  Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment.  This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.