What are the responsibilities and job description for the Franchised Guest Service Agent position at Marriott International?
Job Category Rooms & Guest Services Operations
Location Delta Hotels Somerset, 110 Davidson Avenue, Somerset, New Jersey, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, DePalma Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Hotel Overview
The Delta Hotels by Marriott - Somerset has completed a top to bottom renovation featuring all new front and back of house areas throughout our 298 room hotel. Easily accessible directly off I-287 in central New Jersey and within minutes of the Rutgers University campus, Delta Hotels by Marriott - Somerset offers exceptional accommodations, guest focused amenities, multiple dining options, prestigious events, and a quiet suburban location. Join our engaging team as we build the best hospitality reputation in the region. High energy, creative, and passionate-for-success individuals are encouraged to join our team.
Visit our hotel website at www.marriott.com/ewrds.
Job Summary
We are seeking passionate Hotel Front Desk Agents to join our amazing team at a competitive pay rate ($16-18/HR DOE) plus benefits (PTO, Vacation, Holiday and Health Insurance) for Full-Time associates.
The Guest Services Agent’s responsibilities include but are not limited to representing the hotel to the guests throughout all stages of the guest's stay. The Guest Services Agent determines a guest's reservation status, identifies how long the guest will stay, helps guests complete registration cards, assigns rooms, and accommodates special requests whenever possible. The Guest Services Agent is also responsible for verifying the guest's method of payment, following established credit-checking procedures, entering the guest and room information in the property management system and communicating this information to the appropriate hotel personnel. The Guest Services Agent works closely with the housekeeping department in keeping room status reports up to date and coordinates with the maintenance department requests for maintenance and repair work. The Guest Services Agent must be sales-minded and be able to present options and alternatives to guests, offer assistance in making choices, know the location and types of available rooms, know the activities and services of the property, perform cashiering tasks such as bill and/or invoice settlement, and post charges to the guest’s folio.
Essential Functions
- Registers guests and assigns rooms. Accommodates special requests whenever possible
- Assists in preregistration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check and cash handling policies and procedures
- Knows room locations, types of rooms available and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests and day use rooms
- Possesses a working knowledge of reservations procedures. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
- Proficient in how to use front office equipment and the property management system
- Processes guest check-ins, check-outs and performs cashier related functions like posting charges to guest accounts and issuing paid outs etc.
- Ability to use problem resolution techniques concerning guest issues and escalate to management when appropriate for guest recovery
- Uses proper telephone etiquette
- Uses proper mail, package and message handling procedures.
- Reads and initials the pass-on log daily, checks the bulletin board and is well aware of daily activities and meetings taking place in the hotel
- Attends departmental meetings
- Reports any unusual occurrences or requests to the manager or assistant manager
- Knows all safety and emergency procedures and is aware of accident prevention policies.
- Maintains the cleanliness and organization of the front desk area
- Responds to all guests, co-workers, vendors and visitors in a professional, friendly and courteous manner at all times
- Complies with attendance rules and is available to work on a regular basis.
- Perform any other job related duties as assigned.
Apply Today
To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration or come in and visit us Monday through Friday between 10am to 5pm at:
Delta Hotels by Marriott - Somerset
110 Davidson Avenue, Somerset, NJ 08873
About DePalma Hotels & Resorts
DePalma Hotels & Resorts specializes in renowned hospitality management for independent hotel owners, portfolio investment groups and national financial institutions. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry-leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in the United States. You simply can't find that type of hotel management expertise anywhere else.
Hospitality is our Passion
Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.
Join Our Team!
If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions
For more information about DePalma Hotels & Resorts, please visit our website at www.depalmahotels.com
Job Requirements
- High School diploma or equivalent
- Previous experience in a hotel or a related field preferred.
- Computer experience preferred
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Must be able to speak and understand the primary language used by the guests who visit the hotel.
This company is an equal opportunity employer.
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Salary : $16 - $0
