General Manager - Franchised

Additional Information: This hotel is owned and operated by an independent franchisee, Lodging Industry, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Leader/Management
•    Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for the development of employees.
•    Contributes to the successful development of the Assistant General Manager and/or Front Desk Manager and other direct reports.
•    Creates and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
•    Manages the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
•    Creates/reviews all departmental schedules for accuracy and staffing demands.
•    Oversees staff reviews.
•    Ensures service programs/brand standards are in place and executed. 
•    Prepares for QA audits (i.e., daily and pre-visit activities).
•    Reviews and follows-up on property GSS scores and comments.
•    Walks the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

Financials
•    Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, accounts receivable and payable, credit card reconciliations, and registration information.
•    Reviews and validates vendor invoices.
•    Interacts with in-house guests to prospect for new sources of business.
•    Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.

Guest Service
•    Offer guests assistance whenever possible.
•    Responsible for resolving escalated customer relations issues.
•    Answers inquiries pertaining to hotel policies and services.
•    Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodation.
•    Responsible for positively representing and promoting the property.
•    Ensures systems and procedures are in place and followed for guest safety and security.

Education and Experience
•2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major OR 4 years' experience in the guest services, front desk, sales and marketing, management operations, or related professional area.

Additional Requirements
•    Must possess leadership skills to motivate and train staff to ensure accomplishment of goals.
•    Excellent organizational and prioritization skills.
•    Ability to work independently.
•    Superior customer service skills.
•    Able to work a flexible schedule.

Pay: 
$50,000 – $65,000 based on experience/performance

Benefits:
Personal Time Off
Medical/Dental/Vision Insurance employer contribution
Bonus opportunity

This company is an equal opportunity employer.

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Salary : $50,000 - $65,000