Concierge

Job Summary

The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed.

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required.
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Assist front office manager with hiring and training
• Coordinate special events or special projects as assigned
• Assists guest with problems with hotel services
• Arrange transportation needs for guests
• Responds to inquiries with accurate information regarding hotel features services and assistance.
• Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours
• Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Property Details

The brand-new Odessa Marriott Hotel & Conference Center is poised to become the new focal point of Downtown Odessa. Inspired by the rich oil and mineral history and taking a cue from the Odessan landscape, the interior design combines natural woods with elegant stone elements creating a dramatic and sophisticated look. This Ruggedly refined Hotel is a stylish modern Western dreamscape offering world-class accommodations and an expansive conference center built for discerning business and leisure travelers alike. Those “In The Know” see Odessa as one of the fastest growing cities in Texas and is located in the heart of the oil country. It is home to The University Of Texas Permian Basin and Odessa College as well as the Odessa Regional Medical Center and the Medical Center Health System. Our city is unique in the amenities and customer service it provides to our West Texas visitors. Odessa perfectly blends corporate, healthcare and energy with the ambiance of a small town and BIG Texas Hospitality.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan