Front desk

Job Summary :

Front Desk Agents at Marriott are responsible for providing a warm welcome and delivering exceptional service to guests from check-in to check-out.

This role is crucial in creating a positive first impression and ensuring that all guest needs are addressed with professionalism and courtesy.

Responsibilities :

• Greet guests upon arrival, confirm reservations, assign rooms, and issue keys.
• Process all guest check-ins and check-outs, and handle reservations and cancellations.
• Provide information about hotel services, facilities, and surrounding areas.
• Answer phones, handle guest inquiries, and resolve any issues with a focus on customer satisfaction.
• Coordinate with housekeeping and maintenance departments to ensure optimal room readiness and address any guest concerns.
• Manage billing and payment processes, ensuring accuracy in all transactions.
• Maintain a tidy and organized front desk area.

Qualifications :

• High school diploma or equivalent; degree in hotel management or relevant field is a plus.
• Proven experience in a customer service role, preferably in a hotel or related field.
• Strong communication and interpersonal skills.
• Proficiency in using hotel management software is preferred.
• Ability to work in a fast-paced environment and handle stressful situations professionally.

Last updated : 2024-10-07