What are the responsibilities and job description for the HR Digital Products Lead position at Mars?
Job Description:
P&O Knowledge and Digital Products Lead is the thought leader and key architect of a user-centered, solution-oriented strategy for all P&O Knowledge and Associate facing Digital Products.
The Associate in this role will be responsible for developing and managing the strategy to create, govern, update P&O knowledge and content on the portal and across P&O Digital Products, supported by the end-user communications being sent via MyP&O.
The role will drive efficiency and effectiveness in the operations of the P&O function through ensuring a seamless and efficient employee experience and increased adoption of P&O content.
This role requires a blend of HR expertise, knowledge management and communication practices as well as experience in digital product management, and technological innovation.
What are we looking for?
- Bachelor’s degree or equivalent; preferably in human resources, communications, information management, library science, business or relevant field.
- Two to five years of relevant work experience including HR Portal and/or intranet implementation or management, particularly employee-facing portal initiatives and communications
- Demonstrated knowledge of web content management (processes, practices and technology), content migration, end user portal management, metadata management and information architecture.
- Experience in owning / managing / improving customer facing digital solutions (e.g. chatbot, digital assistants)
- Familiarity with HR processes and practices
- Independent, pro-active self-starter who can work with minimal supervision in a fast-paced environment.
- Balance of technical knowledge and business acumen
- Comfortable managing global team and working globally across cultures and time zones to get results through project teams in an international operating environment
- Experience in project management and change management or transformational process and organization behavior changes
What will be your key responsibilities?
- Define and deliver the end-to-end Knowledge Management strategy using design thinking, benchmarks, best practices; drives ownership for all content on MyP&O portal / Knowledge Hub.
- Serve as Product Owner for the P&O knowledge hub.
- Set translation strategy and manage effective relationships with external vendors including translation agencies, monitor vendor quality metrics.
- Collaborate with MGS P&O teams and COEs to understand their communication needs and execute through MyP&O Communication mailbox.
- Own, measure performance, gather feedback and expand / continuously improve existing P&O Digital Products and their content (Chatbot, Digital Assistant, Notifications framework).
- Define, own, and manage MyP&O services delivered through the team in the space of Digital content, knowledge and communication.
- Define, track, report and be accountable for key end-to-end performance indicators that demonstrate the strategic value of our products and content for the Associate Experience
- Lead a globally distributed team of 5-6 Associates as a Great Line Manager and ensure the necessary fixed term resources and contractors are available as needed.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
