Server

OVERVIEW OF ROLE

Servers curate the Marseille experience tableside, personally guiding our guests. Servers are responsible for maintaining the highest level of education in the dining room, including wine and food menu knowledge. 

Servers approach their work with an unmatched sense of urgency, patience and attention to detail. They seek to communicate every last detail to their team members and work closely with all members of the team to ensure that all of our guests’ needs are attended to. Servers are caring and approachable while showing grace and calm under pressure.

PLACE OF WORK

Your main place of work will be Marseille, 630 ninth avenue NY, NY 10036

MAIN DUTIES & RESPONSIBILITIES

Servers are responsible for creating and guiding the guest’s experience. They greet guests upon arrival, explain the menu, ring in all food and beverage orders, and engage their guests throughout their meal, assist support with miseing.  They set an atmosphere of ease, comfort, and fun. They will engage the guest in a discussion of what they will order by knowing all of the dishes, cocktails, spirits, wines by the glass, beers, coffees and teas we serve. They will be a leader in the dining room, mentoring support and assisting  with any information they need. 

Servers have a complete understanding of all of Marseille food menu items including: ingredients; origins, supplier, seasonality, flavor, allergy restrictions, preparation methods and alternatives, presentation (both physical and verbal).

Servers have a complete yet ever-expanding knowledge of our cocktails, wines by the glass, spirits, beer, coffee and tea. All Servers must have a disciplined approach to studying and be fluent in all levels of beverage information. This includes but is not limited to spirit knowledge, cocktail history and timeline, classic cocktails, the cocktail scene and recognizing industry professionals.

MISE EN PLACE

As a Server, you have a specific set of responsibilities when you set up and break down the dining room for service as outlined in the SIDEWORK binder. This can include a variety of elements such as checking mise en place is stocked, getting the DR detailed to receive guests as well as training and educating the rest of team.

SERVICE:

Servers must be able to explain and discuss all food dishes available as well as all WBTG & cocktails.  Servers must be able to perform traditional wine service, pour beer correctly respective to style, understand proper preparation of coffee and tea and be able to describe to guests the theory between all our beverage programs.

QUALIFICATIONS:

• You must have an eagerness to learn and a solid commitment to your development, excellence and improving the service at Marseille
• Experience as a Server
• Working knowledge of spirits, wine, beer, and non – alcoholic beverages
• Experience in working in teams
• Personable with a good attitude
• Able to communicate effectively in English through email and speaking
• Able to communicate effectively in other languages is a plus
• Able to work in a high-volume environment