Torrent Technologies seeks candidates for a Flood Underwriter position based in the Kalispell, Montana, Overland Park, Kansas offices and or remote:
What can you expect?
- In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business.
- Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information.
- In the first 30 days you can expect to participate in a robust training program of class room, on the job and computer based training depending on your underwriting and flood experience.
- Work an 8 hour shift between our hours of operation 7am-7pm Monday- Friday.
- In this role you can expect to service our clients and colleagues primarily via phone and chat, you must be comfortable working in a phone based position while providing top tier customer service.
- You will be joining a team of highly motivated and knowledgeable individuals ranging from Sr. Underwriters to Jr. Underwriters.
- Work in a desirable location on a campus with tons of employee amenities.
What is in it for you?
- A company with a strong brand and strong results to match
- Culture of internal mobility, collaboration and valued partnership with HR from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
- Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, life insurance, generous 401k match AND contribution).
- Flexible work opportunities for work/life balance
- Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
We will count on you to:
- Underwrite new submissions to ensure new policies are correct, per guidelines.
- Process endorsements, cancellations and reinstatement's, and handle billing issues and completes policy issuance.
- Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy.
- Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership.
- De-escalate difficult customers and bring situations to complete resolution.
- Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team.
- Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities.
- Maintain a positive working relationship with agents, customers, coworkers and others.
- Communicate in a concise, tactful, prompt and effective manner both over the phone and by email.
What you need to have:
- High School Diploma or GED
- One or more years of previous insurance experience in a call center setting, underwriting experience preferred.
- Basic computer knowledge and proficiency using the Microsoft Office suite (Word, Excel, and Outlook, etc.).
- Excellent written and verbal communication skills
- Attention to detail
What makes you stand out:.
- 2+ years of flood Underwriting experience with an ANFI designation
- Experience working underwriting methodologies and flood insurance practices along with experience working with organizational insurance procedures and policies.
- Time management skills along with ability to work in a team environment.
- Strong interpersonal skills for interacting with team members and clients.
Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.