What are the responsibilities and job description for the Call Center Agent position at Marshalls?
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.
Job Summary:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Salary range: $21.00 - $26.00 per hour.
Responsibilities
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Maintains and updates customer information as necessary
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Calmly attempts to resolve and de-escalate any issues
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Escalates calls to supervisor when necessary and appropriate
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Responds to requests for assistance and/or possible processing of credit card authorizations
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Tracks call-related information for auditing and reporting purposes
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Provides feedback reports on call issues related to downtime and/or training issues
Requirement
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High School Diploma or GED required; college degree preferred
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Customer service experience a plus
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Phone-related customer service a major plus
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Familiarity with Microsoft Windows, Word, and Excel applications
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Bilingual language skills a plus
We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.
Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.