What are the responsibilities and job description for the Customer Service Supervisor MB position at Martin Brower?
Compensation: $65,633 - $82,041 annually
The compensation range reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program.
The compensation range reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rules governing the program.
Position Summary: Supervise and coordinate a customer service or restaurant order proposal staff and processes.
Position Responsibilities may include, but not limited to:
- Professionally interface with customers via email and telephone
- Ensure staff engages the customer with care and urgency to ensure overall customer satisfaction
- Other projects or duties as assigned.
Required Skills and Experience:
- High School diploma or GED
- 3-5 years related work experience
- Demonstrated problem-solving skills
- Detail-oriented, conscientious and able to work independently
- Strong organizational and analytical skills
- Excellent verbal and written communication skills
- Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment
- Consistently demonstrate a positive approach, team-player attitude and professional demeanor
- Demonstrated proficiency in Microsoft Office Suite, particularly Excel
- Willing to work any schedule, including weekends and holidays, due to our 24/7 environment
- This position must pass a post-offer background and drug test.
Preferred Skills and Experience:
- Bachelor’s Degree
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.
Salary : $65,633 - $82,041
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