Care Coordinator Emergency Room Full Time 11pm-7:30am

POSITION SUMMARY

Care Coordinators function as liaisons between patients, providers, and the healthcare system. Care Coordinators ensures that patient needs, discharge planning, and care coordination efforts are all coherent with care management criteria. Care coordinators must remain cognizant of patient necessity, levels of care, medical conditions, discharge plans, and medications. Duties may also include patient instruction, care orientation, and coaching.

Care Coordinators further assist with hospital through put by regulating bed availability throughout the hospital. The functionality of care coordination is systematized at bed board, additional to monitoring the house census. Bed board coordinators function as key associates overseeing bed availability hospital-wide. Admissions, transfers, and discharges will be monitored in real time to facilitate effectual throughput and patient flow.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Care Coordination:

• Assists patients through the healthcare system by operating as a patient advocate and health systems navigator.
• Coordinates continuity of patient care with external healthcare organizations and facilities.
• Coordinates continuity of patient care with patients and families/caregivers following hospital admission, discharge, and Emergency Department visits.
• Reports care barriers and challenges to appropriate care manager.
• Follow the continuum of patient care for admission to post-discharge.
• Conducts comprehensive, preventive screenings for patients and/or assists all support staff in daily patient interactions as needed.
• Supports patient self-management of disease processes and promotes behavioral modifications self-intervention.
• Promotes clear communication amongst interdisciplinary care team members by ensuring awareness regarding patient care plans.
• Facilitates patient medication management based upon standing orders and protocols.
• Participates as a successful team associate supporting data collection, health outcomes reporting, clinical audits, and pragmatic evaluation.
• Participates in the evaluation of clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
• Other duties as assigned.

Bed Board:

• Monitor admit status of patients from the ER to the inpatient setting.
• Communicate with ER staff, ER care managers, house supervisors, and inpatient charge nurses regarding patient status and bed availability.
• Initiate clear, concise, and ongoing communication regarding bed availability and patient flow.
• Review medical admit orders to oversee bed availability for admits, transfers, and discharges.
• Conduct walking rounds with inpatient charge nurses to establish bed status of availability or non-availability.
• Work closely with the ER, nursing, and case management staff, and environmental services regarding utilization management and review of beds.
• Establish good rapport and cooperative working relationships with interdepartmental staff.
• Maintain positive, effective, collaborative interactions with physicians, department directors, and staff members to communicate the needs of patients and the facility.
• Maintain ongoing communication between interdepartmental staff assuring expedient bed assignment.
• Maintain high visibility in the ER and inpatient units.
• Provide ED care management staff with a live census report every shift after walking rounds.
• Exemplify analytical thought processes, prioritizing critical admits and in-house transfers as medically indicated.
• Notify house supervisor, CM, ED, and inpatient staff regarding bed delays.
• Communicate urgency and necessity to environmental services when delays are present.
• Anticipates potential barriers to admittance, unit transfers, and discharges, intervening appropriately to offset any adverse impact.
• Maintain a calm, professional, rational demeanor during all times of interaction.
• Performs well and maintain bed stability in situations involving conflict or crisis.
• Adhere to organizational and departmental policy maintaining confidentiality and patient rights.
• Maintain a bed log with precise detail as department requires.
• Participates in performance improvement and knowledge advancement opportunities.
• Performs other duties as assigned by manager and/or director of care management.