Customer Service Coordinator

Requirements

• Establish positive relationships and open communications with customers, contract haulers, and fellow employees, including production, administration, and sales.
• Set up new dispatch orders for customers and placed add-on products to existing orders.
• Respond to customer requests through verbal and/or written communications.
• Answer all incoming customer calls.
• Research freight costs to targeted areas for job bids and customer quotes.
• Maintain communication with sales and production teams on incoming product orders.
• Receive material specifications etc., and review for correct application.
• Analyze customer job specifications and assist customers with material recommendations as required.
• Evaluate incoming material specifications to ensure compliance with ASTM.
• Prepare and maintain graphical analysis of product sales data, including customer materials consumption by product, sales volumes, production volumes, etc. Prepare special presentation materials as required.
• Prepare all freight invoices for payment daily by verifying signatures, correct copies of tickets, and freight rate, and calculate invoices.
• Research and correct tickets billed to the wrong customers or customer tickets showing the wrong material.
• Complete transmittal forms for the “sales delivery tickets” that pertain to each area of business and product or service.
• Other duties as assigned.

Minimum Education and Experience

• High School Diploma or equivalent required.
• A./B.S. degree in a related field from an accredited university or college preferred.
• Five (5) years experience in cement, aggregates, ready mix, or energy-related industries.

Knowledge, Skills, and Abilities

• Excellent communication skills, both oral and written. Strong customer service orientation.
• Must be a self-starter and a team player.
• Must be able to work independently and with little supervision.
• Extensive knowledge of ASTM, API and DOT standards and specifications.
• Knowledge of shipping areas.
• Must have proficient computer skills and experience with Word, Excel and PowerPoint.
• Must be able to research/analyze customer needs information and process correctly.
• Must be able to recognize different types of material.
• Must be able to maintain focus under heavy workloads. Must multitask in a stressful environment with numerous interruptions and conflicting demands.
• Knowledge of Quality Control procedures relating to oil well cement aggregate materials is strongly preferred.
• Must be able to perform calculations related to pricing, freight rates, cash sales, inventory, material volumes, weights, and basic geometry.
• Must be able to read and interpret materials specifications and evaluate the Martin Marietta product family for the most appropriate application/solution.
• Must be available for overtime as required, including weekends as well as possible shift work.
• Bi-lingual preferred.

Physical Requirements

• Must be able to lift and carry product samples, ticket boxes, and other supplies weighing up to approximately 50 pounds and carry 10 feet.
• Must be able to communicate clearly on telephone and two way radio.
• Must be able to use office equipment, including PC, adding machine, fax machine, printers, etc., for up to 12 hours per day.
• Must be able to walk on uneven and/or slippery ground.
• Must be able to work up to 12 hours per day for extended periods.