What are the responsibilities and job description for the IT Support Analyst position at Maryland Works?
Description
Our customer needs a technician to support one of there locations in Belcamp. There are approximately 150 end-users at this location consisting of production, shipping, and lab technicians. Tickets come in via email and or a call and can range from password resets, email connectivity, printer issues, Window OS connectivity issues, each day is different with issues.
You can expect 10-20 tickets per day. If you need help there will be 2 others at this location, one is the IT Manager the other is a programmer.
Top Skills' Details
Additional Skills & Qualifications
Team player, outgoing, very good customer service
Experience Level
Intermediate Level
Benefits
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our customer needs a technician to support one of there locations in Belcamp. There are approximately 150 end-users at this location consisting of production, shipping, and lab technicians. Tickets come in via email and or a call and can range from password resets, email connectivity, printer issues, Window OS connectivity issues, each day is different with issues.
You can expect 10-20 tickets per day. If you need help there will be 2 others at this location, one is the IT Manager the other is a programmer.
Top Skills' Details
- 1-2 years experience supporting the Microsoft Office suite.
- 1-2 years experience supporting networking connectivity issues like connecting to printers or a network.
- 1-2 years experience supporting Windows OS.
Additional Skills & Qualifications
Team player, outgoing, very good customer service
Experience Level
Intermediate Level
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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