What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Maserati Alfa Romeo Wilmington Pike?
Maserati Alfa Romeo of Wilmington Pike is looking for an experienced Service Advisor Trainee to join our team of professionals for our Service Department.
The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills.
CDK experience preferred. A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.
Company paid Dental, Vision, Short-term and Life Insurance coverage for our full-time employees!
Employee Assistance Program (EAP) network for our full-time employees and their dependents!
BENEFITS:
- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Five-Day work week (Closed Sundays)
- Competitive Pay Plan
- 401(K) Plan with a generous Company Match
- Career Development
- Paid Vacation & Holidays
DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR (include but are not limited to):
· Generate service repair orders
· Motivate Service Technicians
· Closeout customer invoices
· Friendly and knowledgeable customer service skills
· Verifiable Customer Satisfaction Index track record
· Make recommendations based on time and mileage
· Generate estimates for repairs and maintenance
· Keep customers informed of their vehicle status
SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE SERVICE ADVISOR ROLE:
· Self-motivated
· Team player
· Dependability
· Customer service skills
· Service excellence attitude
· Ability to thrive in a fast-paced environment
· Organization & Time Management Skills
· Excellent written and verbal communication skills
We are An Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Automotive Service Writing: 5 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $60,200 - $76,200