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At Mason Pro Services, we have spent over 30 years creating a family-owned organization that provides the highest level of service in both the commercial and residential markets.

Do you like encountering new challenges every day instead of doing the same thing over and over? Are you able to find creative solutions to problems? Can you plan ahead and become a critical member of a high performing team? Do you thrive under pressure? If you answered yes, then we want to meet you!

WHY YOU SHOULD PARTNER WITH MASON PRO SERVICES

• Competitive Pay – Up to $28.00 per hour depending upon experience
• Great Benefits – Medical, Dental, Vision, Life, 401K, Holiday Pay, Vacation Pay, & PTO
• Training – We believe that everyone on our team should have training opportunities to improve themselves and help us serve our customers better. To work in the trades, you must understand the trades. That is why we heavily invest in training about the industry, the specific skills to perform in your position, and more.
• Career Path – We are a growing company and new opportunities are constantly becoming available. We work with our team to develop a career path that helps them reach their goals.
• Great Team – We pride ourselves on having the best people in the industry. You will enjoy your work when you have a supportive team of high performing people by your side.
• Work/Life Balance – We do everything we can to help our team get the most out of life. Whether it is a vacation or a family emergency, our team steps up and supports each other to ensure you are able to maintain the balance you need in your life.

WHAT YOUR DAYS WILL LOOK LIKE

• All work is in-person at our office in Chandler.
• You will work with your team to maintain a schedule for approximately 25 technicians.
• Customers include both residential and commercial clients. You will be responsible for scheduling of demand service, maintenance, and repairs. Communication with our customers is a big part of this role.
• You will have responsibility to ensure each technician is set up for success and has everything he needs to complete the work he is assigned.
• You will coordinate all the activities of the service department working with our purchasing agents, service writers, account managers, and other administrators.
• Monitoring technicians’ routes and health throughout the day is paramount. We need to ensure they know what is expected of them and periodically confirm they are doing well in the heat throughout the day.

WHAT WE NEED FROM YOU

• Amazing phone skills
• Fantastic communication ability, both written & verbal
• Extremely organized
• Able to create and maintain strong relationships with members of the team
• Keeps calm under pressure (it is a fast-paced environment)
• Ability to problem solve quickly with limited information
• Geographical knowledge of the Phoenix Metro Area
• Strong computer skills
• Great attendance and reliability

EXTRAS THAT WE LIKE TO SEE

• 2 Years of experience in the trades (especially HVAC)
• Service Titan Experience
• DialPad Experience

WORK SCHEDULE: This is a full-time position with a schedule of Monday through Friday. Some Saturdays. Hours may vary depending on department needs.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 3 years (Required)
• Dispatching: 2 years (Required)

Work Location: In person

Salary : $20 - $28