Staff Assistant/User Services Desktop Administrator

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all - and focused on each - of our students. As a 2021 Top Ten Public College, classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. Nearly 93% of our graduates land competitive jobs or are accepted by some of the best grad schools in the country. We engage in the most nationally relevant conversations by hosting some of the most celebrated thinkers and speakers on our campus in the Berkshires of Massachusetts, an area known for its mountain ranges, hiking trails, and panoramic views. Our home town of North Adams is brimming with creative energy and the regional economy is booming as a result. In nearly every way possible, the experience at MCLA is designed to elevate you as an individual, a leader, and a communicator, fully empowered to make your impression on the world.

Job Description:

MCLA is accepting applications for an User Services Desktop Administrator who will be responsible for the upkeep, configuration, and reliable operation of computer systems, computer management software and their peripherals. Be able to ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding the budget. This position includes the planning, implementation, coordination and maintenance of all Desktop Support Service activities administered by User Services. The duties of this position may also be to acquire, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train staff; or offer technical support for projects.Responsible for the upkeep, configuration, and reliable operation of computer systems, computer management software and their peripherals. Be able to ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding the budget. This position includes the planning, implementation, coordination and maintenance of all Desktop Support Service activities administered by User Services. The duties of this position may also be to acquire, install, or upgrade computer components and software; provide routine automation; maintain security policies; troubleshoot; train staff; or offer technical support for projects.

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

• Install, configure, deploy and maintain hardware devices including computers, hard drives, scanners, cameras, printers, and other peripherals. Create and maintain a variety of computer images for Windows and Mac OS systems.
• Work with vendors to troubleshoot and resolve issues. Be the primary technician in charge of the college's laptop warranty services and maintain certifications required to perform such services.
• Provide members of the MCLA community with installation, upgrade, modification, and maintenance of their computer-based applications software.
• Administer computer management software to effectively manage all endpoint devices and virtual desktops.
• Provide onsite technical assistance for faculty, staff, and students.
• Identify, assign and/or escalate Help Desk issues to appropriate IT resource, and/or vendor, to ensure timely resolution of support requests. Alert Assistant Director of User Services or other appropriate IT staff/managers to patterns and global problems.
• Assist in maintaining records for equipment in use and equipment that is recycled or discarded. Be responsible for the care, redistribution, and storage of equipment. Maintain accurate inventory information for all computer desktops, laptops, and peripherals.
• Contribute to the creation of user documentation and training materials as assigned.
• Assist the Assistant Director of User Services to respond to calls, e-mail, and in-person technical assistance from faculty, staff, and students.
• Provide management to the Student Help Desk when needed to support the Assistant Director of User Services.

Requirements:

• A Bachelor's degree or four years of professional experience servicing computers and peripherals.
• Experience in managing and documenting a community of hundreds of devices. Experience using enterprise endpoint management tools such as Microsoft Endpoint Manager/Intune, JAMF, MDT and AD.
• Expertise with the Windows operating system including GUI customization, patching, driver installation/updating, group policies and the command line.
• Experience with managing virtual desktops in Microsoft Azure Virtual Desktop (AVD) is a plus.
• Experience with Mac OS X and Linux a plus.
• Excellent skills with tools used for virus, spyware and malware detection and removal.
• Experience using remote support software to diagnose and resolve problems.
• A working knowledge of TCP/IP and ETHERNET and wireless network communications; including configuration methods in most popular devices.
• A working knowledge of computer applications software including Microsoft Office 365, Microsoft Defender, Adobe Creative Cloud, web browsers, and endpoint driver management software.
• The ability to develop scripts for the purpose of administering endpoint devices is a plus.
• Excellent verbal and written communication skills.
• Ability to lift and transport components weighing up to 50 pounds.
• The position works, or has the potential to work on, the Criminal Justice Information Services system and is subject to periodic criminal background checks and fingerprinting.

Additional Information:

This is a full-time, benefits-eligible, position in the APA bargaining unit. Salary range is $50,000 - $60,000.

Massachusetts College of Liberal Arts is committed to a policy of nondiscrimination and affirmative action in its educational programs, activities and employment practices. The college complies with all federal, state, and local laws and regulations advancing equal employment. Applicants who will enrich the diversity of the campus community are strongly encouraged to apply.

Application Instructions:

Deadline for applications is October 29, 2021.

Interested candidates must apply electronically and should submit a letter of interest resume and one faculty or peer recommendation .