Customer Account Rep

MasterControl (www.MasterControl.com) is an international software solutions company that provides software tools to regulated organizations to help those organizations comply with rigid quality standards. Our customers include medical device, pharmaceutical, and food companies, all of which must conform to FDA regulations. We also serve those general manufacturing companies seeking ISO certification. MasterControl’s software helps companies get their products to market faster while reducing overall costs and increasing internal efficiency.

JOB SUMMARY: 

The Customer Account Representative (CAR) is responsible for working with our existing customers in a consultative capacity to identify new opportunities for product growth. This is a sales position. The Customer Account Representative’s Primary role is finding additional business opportunities by developing relationships with current customers within an assigned territory and creating strategic plans in partnership with their assigned customers. The CAR works with Regional Account Executives and Associates to develop long-term strategies and specific campaigns. The CAR builds and maintains relationships with existing customers through multiple strategies, including – but not limited to – campaigns, phone calls, e-mails, and on-site visits. The CAR will work with their client accounts in relational-based consultative engagements focused on discovery and understanding the client's needs better to determine how and which MasterControl solutions would best address their pain points and expand MasterControl into the clients’ organizations.    This may include various tasks, including account reviews, proposing short-term and long-term projects, bringing the right MasterControl service resource, providing pricing quotes, product demonstrations, and participation in trade shows or various sales or marketing campaigns at the direction of sales management.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Outbound customer prospecting for the development of targeted opportunities 
• Spearhead customer relationship activities 
• Maintain accurate customer account data in contact management software
• Develop strategic plans to grow customer product use and uptake
• Create, maintain, forecast, and report on opportunities using contact management software
• Facilitate new programs, messages, campaigns, and offerings
• Troubleshoot client issues and coordinate with needed MasterControl departments for resolution

KNOWLEDGE, SKILLS, AND ABILITIES

• Software sales and/or marketing experience is required
• Excellent communication skills, both written and oral, are required
• The ability to understand, implement, create, and communicate standard operating procedures for job functions
• is required
• Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools are
• required
• Ability to complete projects by critical deadlines
• Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred.
• Experience with Salesforce preferred
• Past software sales experience preferred

MINIMUM REQUIREMENTS

• Associate degree in a technical or business discipline (preferred or equivalent experience)
• Work experience should include a minimum of 2 years in a software sale, software sales support role, Life
• Science, or Production/Manufacturing experience

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to work non-standard hours 
• Some travel as required (15%)
• Ability to operate a computer and work at a desk for extended periods
• Bending, stooping, and lifting are required on occasion