Service Engineer

Description

Matrix Design, LLC is currently looking for a Service Engineer to join our growing service department. This person will work alongside the Technical Service Coordinator to prepare for and fulfill service requests. We are looking for an individual with a variety of skills that may include an ability to comprehend FANUC robot programming logic, PLC ladder, mechanical drawings, pneumatic schematics, and electrical schematics, and the ability to diagnose and resolve issues with our customers.

Company Profile

Matrix Design, LLC designs, builds, integrates, and services factory automation to industries around the world. Specializing in custom and semi-standard solutions, we partner with our customers to create more efficient, safer, and improved operations. At Matrix Design, we are committed to developing a great team, building a great company, and delivering great results.

This position requires a candidate that is hungry, humble, and smart that gets it, wants it, and has the capacity to do it.

The qualified candidate will strive to follow the Matrix Values:

• We can do that
  • A problem solver who does whatever it takes to get the job done. Self-starter who never says, its not my job. Offers a helping hand to other team members.
• Do it right
  • Follows procedures, detail-oriented, thorough, efficient, and effective. Does not cut corners and desires feedback on personal performance for self-improvement.
• Do what you say
  • Honest in all our dealings listens well, follows up, takes responsibility, completes tasks, and is completely trustworthy.
• Do it better next time
  • Works to find ways to improve performance and documents them through our DIB process. Finds the root cause of problems. Does not tolerate the status quo. Seeks personal growth opportunities.
• We do it together
  • Works well with others, is fun to be around, and treats everyone with dignity and respect, even under pressure or when we disagree. They have a positive attitude and are generally enthusiastic.

Position Profile

The Service Engineer primarily completes customer service requests. Service requests can be classified as either planned maintenance (preventative) or emergency service (unexpected failures that stop a customers production). We expect to respond to all emergency service requests within 24 hours. As you will be completing most of your work in the field, a Service Engineer can expect a high frequency of travel that is a mixture of local and non-local. Most travel is considered local (within 2 hours by road). International travel is possible but rare.

Depending on the nature of the service request, the Service Engineer could be tasked with, but not limited to the following:

• troubleshooting an unexpected failure in the electrical circuit
• diagnosing a mechanical or electrical problem in the robot or its controller
• replacing parts in a robot or its controller (i.e., motor, belt, reducer, emergency stop unit, etc.)
• performing scheduled lubrication for a robot
• troubleshooting a fault generated by the system

Matrix Design will support you while in the field and will assist you with improving your skillset through our training programs. Other official training opportunities that are available include Fanuc, Allen Bradley, Keyence, Cognex, and more.

Position Responsibilities

• Administration:
  • Assist with gathering spare part information.
  • Utilize Brightwork to track service
  • Record customer service data

• Service/Parts Sales & Marketing:
  • Contact existing customers for service opportunities
  • Identify sales opportunities while at customer facilities
• Coordination & Execution:
  • Assist with scheduling service
  • Provide technical support to customers via phone or email
  • Prepare for upcoming jobs
  • Perform service
  • Document the job via the service report

• Performance Metrics:
  • Meet service deadlines and targeted job hours
  • Receive positive customer reviews
  • Adhere to corporate values

Qualifications

Qualifications

• High School diploma
• Ability to read and interpret documents such as schematics, and maintenance & procedural manuals
• Ability to follow safety standards and guidelines set by our customers and Matrix Design
• Ability to lift 50 lbs. and work in small and/or confined spaces
• Drivers license required
• Ability to travel for up to two weeks at a time
• Ability to write routine reports, procedures, and correspondences
• Fluency in reading, writing, and speaking English
• Proficient in the Microsoft Office suite
• Must be customer service oriented
• Must be detailed oriented and well organized
• Experience with FANUC is a plus