What are the responsibilities and job description for the Customer Service Technician position at Matson Logistics?
About Us
Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.
Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.
Learn more at spanalaska.com.
About The Role
The Customer Service Technician’s primary duties are to process freight bills and to assist customers with freight tracking and status information in an efficient and professional manner.
What you’ll do:
#SAT
Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.
Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.
Learn more at spanalaska.com.
About The Role
The Customer Service Technician’s primary duties are to process freight bills and to assist customers with freight tracking and status information in an efficient and professional manner.
What you’ll do:
- Accurately prepare assigned billing, including receiving, inputting.
- Process paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading.
- Assist customers (over phone and via email) and provide information regarding their freight in a polite and professional manner. Activities may include, but not limited to:
- tracing/researching freight status;
- marking bills;
- answering questions (specific and general); and
- obtaining corrections or re-rates.
- Provide updates or reports as appropriate.
- Sort and distribute paperwork within the office.
- Consistently follow all safety procedures.
- Assisting in general clerical duties. Activities may include, but not limited to:
- copying;
- faxing;
- imaging/scanning;
- filing; and
- answering in-coming phone calls.
- Assist coworkers and other departments as requested.
- Other duties as assigned.
- Ability to read, write, speak, and actively listen in English.
- Judgment and decision-making skills.
- Computer and multi-line phone system skills.
- General office operation skills.
- Prioritization, organization, and time management skills.
- Strong attention to details.
- Social perceptiveness skills.
- High School diploma (or equivalent) or any equivalent combination of education and experience which provides the necessary qualifications to successfully perform the duties of the position.
- One to two years of general office experience.
- Hazardous Materials Certification within one year of hire.
- Transportation or freight experience.
- Ability to sit at a desk and/or in front of a computer for an extended period of time.
- Ability to independently move up to 20 pounds.
- Ability to use proper lifting techniques when needed.
- Ability to do repetitive motions.
- Ability to work in a warehouse environment where exposure to the elements and exhaust fumes are likely.
#SAT
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