Head of Client Services

MATTE PROJECTS
New York, NY Full Time
POSTED ON 2/22/2023 CLOSED ON 5/30/2023

Job Posting for Head of Client Services at MATTE PROJECTS

Who are we?

MATTE is a strategic and creative studio that partners with many of the world’s leading brands and agencies to develop strategic and creative solutions and to adapt to new media trends and platforms. We're uniquely situated to help shape how companies grow their brands and businesses in the new marketing world. We advise clients on our broad range of products across strategy, campaign ideation, content and entertainment, and experiential to help them connect instantly and seamlessly with their audiences.

 

About this role:

MATTE is looking to hire an entrepreneurial and strategic Head of Client Services to join our growing company.  The Head of Client Services is responsible for leading the client services department and ensuring the delivery of exceptional client satisfaction, specifically within a creative agency setting. The best candidate will have a proven track record in managing client relationships, developing and implementing client service strategies, and leading a team of professionals. We are seeking candidates with significant experience within the Hospitality & Beverage, Fashion & Luxury, Lifestyle, Sports, Music & Entertainment, and Technology & Innovation industries to join our team. Candidates must have experience in film content production as well as experiential event production. The role reports into the Managing Director and is responsible for:

  • Oversee the daily operations of the client services department and ensure high-quality client service across all business verticals.
  • Develop and implement client service strategies to enhance client satisfaction and loyalty, specific to the needs of each client and MATTE.
  • Build and maintain strong relationships with clients to understand their needs and ensure their expectations are met, keeping in mind the unique requirements of each.
  • Lead client services department and work with Group Client Directors to motivate the client services team, setting goals, providing coaching and training, and fostering a positive and productive work environment.
  • Collaborate with cross-functional teams, including creative, production, and account management, to resolve customer issues and improve processes.
  • Collaborate with our Founders and Managing Director to over company financial goals, as well as new business/organic business growth goals.
  • Analyze client service metrics to identify areas for improvement and track the success of  initiatives, specifically within the creative agency context.
  • Work with operations team and other department heads to implement systems that that optimize operations and success across the agency.
  • Stay up-to-date with industry trends and developments, and introduce new tools and technologies to improve the customer experience, with a focus on the creative industry

 

What you will bring:

  • 10 years of experience, including 6 years of management experience
  • Deep and thorough understanding of campaign lifecycle and process
  • Excellent organizational and leadership abilities that will support a diverse and  inclusive environment
  • Excellent problem-solving and decision-making skills
  • Ability to analyze data and make data-driven decisions
  • Experience with client service technologies and tools, specifically in the context of a creative agency
  • Experience with Airtable is a plus

 

Salary Range: $220,000-$250,000/annum

 

Benefits include:

  • Full Medical, Dental, and Vision coverage
  • 401k with a 4% company contribution max match (eligible after 6 months of employment)
  • Fully covered yearly Citibike membership 
  • Talkspace membership 
  • Competitive PTO package
  • End of Year Recharge paid time off
  • Sabbatical Program option after three years of employment with us
  • Parental Leave for all new parents
  • Flexible work from home and remote options for specific roles

 

Everyone is welcome at MATTE - we’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.

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