Hotel General Manager

We are looking for an enthusiastic and talented General Manager to join our team of professionals dedicated to providing exceptional service and making a great impression on our guests and the community. Our GM is responsible for all aspects of hotel operations including day-to-day management of staff and guest satisfaction. We’re seeking talent in various locations!

Life as a GM:

• Recruit, hire, train, counsel and motivate all associates in all departments of the hotel.
• Actively supervise department heads and all personnel with authority to issue oral and written warnings and reprimands when policies and procedures have been violated or to document poor work performance, and to discharge employees, with grossly negligent cases being approved by an above property representative or in conjunction with Human Resources.
• Responsible for department payroll administration.
• Conduct all department head performance appraisals and bonus calculations, where applicable.
• Participate in departmental expense and labor budgeting preparation.
• Schedule personnel within budget guidelines to assure adequate staffing to maintain service levels.
• Develop department attitude of attentiveness and anticipation of guest needs.
• Ensure guest special requests are fulfilled promptly and associate take ownership of issues.
• Ensure proper delivery of all guest services, including but not limited to social hour, breakfast service, dry-cleaning, mail delivery, shuttle, grocery shopping, newspaper delivery, Business Center, wireless Internet, etc.
• Resolve guest complaints with Guest Relations concerning the hotel, or guest billing and chargeback inquiries.
• Process & reconcile daily cash deposits.
• Monitor posting of guest charges to minimize lost revenue.
• Ensure front desk personnel perform bucket checks each shift and monitor rate variances.
• Coordinate reservations and efficient group registration with Sales Department.
• Monitor suite availability and develop the hotel's yield management system with Sales to maximize suite revenue.
• Ensure an effective cash control system is in place and that all credit card and check cashing policies are followed.
• Maintain efficient operations and inventory controls for the hotel Market (i.e. gift shop).
• Responsible for the administration of key control procedures.



What we’re looking for:

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or unrelated major
• 4 years' experience in Marriott or Hilton hotel management operations, sales and marketing, or related professional area.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Associate (Required)

Experience:

• Hotel management: 4 years (Preferred)

Work Location: One location