Sr. Associate, Learning Experience Designer

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company Most Innovative Companies (2020, 2023)
• Built Best Places to Work (2023)
• Fast Company Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Built In LGBTQIA Advocacy Award (2022)

About the team:

The Training and Development - Care Delivery team works to ensure that our care delivery teams have the knowledge and resources necessary to thrive in their roles. We design, build, and deliver onboarding, annual and ongoing learning and development experiences that enable frontline team members to deliver quality care and support to our members. Our care delivery teams include care advocates, care support representatives, and over 400 providers, across over 30 specialities. Training and development is also responsible for the knowledge management system that supports efficient and effective resource and information sharing.

We are seeking a Sr. Associate, Learning Experience Design to efficiently and effectively build asynchronous and blended learning experiences for our frontline teams. If you love using technology to create engaging learning experiences for others and are passionate about increasing accessibility to healthcare, join our team!

To make our mission a reality, your skills will be accountable for:

• End-to-end learning project management of developing asynchronous and blended training materials.
• Conduct needs analysis and make recommendations on delivery modality and instructional design.
• Align with key stakeholders along the lifecycle of a learning and development project.
• Partner with subject matter experts to determine learning objectives and appropriate modes for courses.
• Project manage course development and implementation.
• Create engaging lessons utilizing technology and digital resources to optimize learning.
• Enhance and maintain eLearning courses for member-facing teams.
• Apply inclusive practices to courses.
• Partner cross-functionally to enhance learning objectives for new hire training and onboarding for care delivery teams.
• Collaborate with subject matter experts to strategize the most effective training approach for frontline team members.
• Maintain courses for care delivery team training to ensure they are accurate and up to date.
• Actively participate and/or facilitate delivery of learning sessions as needed.

Minimum Qualifications:

• Demonstrated end-to-end instructional design project management; initiation, planning and development, implementation, process monitoring, and evaluation/project close.
• Demonstrated ability to analyze and interpret data to drive future design improvements, direction, and to validate design effectiveness
• Resourceful, highly organized self-starter mentality: strong organizational skills with attention to detail and the ability to drive forward multiple projects at the same time.
• Collaborative and consultative approach to work - able to communicate clearly and effectively with key stakeholders.
• Experience with learning design tools (Vyond, Articulate 360, etc.).
• Demonstrated ability to effectively communicate and manage matrixed stakeholder relationships: Comfortable navigating ambiguity and unknowns, and moving fast.
• Experience applying adult learning methodology to one's practice (ADDIE, SAM, Agile, etc.)
• 2 years of experience in an instructional design or related role.

Preferred Qualifications:

• Experience building learning programs for clinical/member facing teams.
• Experience in a startup environment.
• Formal training in building and facilitating adult learning (ie. bootcamp, higher education, etc.)

For candidates in NYC, CA, or CO, the salary range for this role is $75,000 - $100,000 per year. You may also be entitled to receive stock options, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

At Maven, creating a safe and inclusive environment for all is our top priority. If you'll be going into our offices or joining company-organized events, please note that Maven requires all employees to be vaccinated against COVID-19 and have received the bivalent booster.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.