What are the responsibilities and job description for the Video Support Specialist position at Maven Workforce?
Job Details
Job Title: Video Support Specialist
Job Location: London, OH (Hybrid)
Job Description
- A video support specialist extremely well-rounded in processing & scheduling videoconference requests having experience with Polycom RMX, Resource Manager & endpoints.
Background:
- It is expected that a a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Key Skills:
- Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
- Use professional written and oral communication
- Work successfully across multiple teams
- Provide analytical and troubleshooting support for video endpoints and fiber networks
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Cisco infrastructure and endpoints
- Provide limited audio/video support for management off-site activities
- Maintain strict confidentiality for all videoconferencing activities
- Report operational and technical issues to managers.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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