Banquet Server

Hilton Garden Inn Gastonia | 444 Cox Rd - Gastonia, NC 28054

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Job Overview:

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.

Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.

Job Responsibilities:

• Review and understand Banquet Event Orders (BEO’s) or Event Plans at the beginning of each shift to ensure banquet rooms are set as per the customer’s request.
• Read and execute specifications listed on the Banquet Event Orders.
• Attend all pre-shift meetings to ensure events flow smoothly.
• Be in communication with the Banquet Captain regarding any special needs.
• Assist in ensuring that all events are on time as per the banquet event course.
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
• Make required adjustments as needed and relay that information to the appropriate personnel.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
• Greet all guests and owners warmly with an appropriate greeting.
• Have a good understanding and able to communicate products and service related query to guests when asked.
• Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
• Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
• Properly open and pour wine at the table side.
• Good knowledge of the rules of Banquet Beverage Control and service.
• Take beverage orders and collect payments where specified.
• Prepare tables, action stations, buffets, service carts, dessert table/carts, and cordial carts.
• Replenish buffet items to ensure consistency and freshness in presentation. 
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver them r to the stewarding area.
• Ensure guest satisfaction throughout the meal service.
• Respond to guest requests in a friendly, timely, and efficient manner.
• Respond to and try to full fill any special banquet event arrangements. 
• Ensure each course is cleared and tables are properly crumbed.
• Performing basic cleaning tasks as needed or directed by the supervisor.
• Monitor tableware to ensure it is presentable to guests. 
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. 
• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
• Ensure proper use and storage of all meeting room equipment.
• Ensure there is a proper backup in the event that any equipment is not properly functioning.
• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
• Pass any information that is needed to the next staff member on duty.
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.