Front Counter/Cashier

Position Summary

The Personality Person position is primarily responsible for taking orders for food, providing assistance in the ordering of food and acting as a cashier at the counter. This position also supports the activities of the Service Enhancer position (refer to Service Enhancer job description).

Principal Duties & Responsibilities

The following represents the majority of the duties performed by the position, but are not meant to be all inclusive nor prevent other duties from being assigned when necessary. The duties identified below with an “*” have been determined to be essential functions of the position.

• Greets customers and determines their product needs either from the ordering counter area or from customer lines formed during peak service periods. Informs customers of promotional products and food contents.
• Recommends products to ensure customer awareness of appetizers and specials.
• Verifies legal age of customers ordering beer by checking driver’s license or other type of identification.
• Performs cashier transactions by totaling products ordered, informing customer of charges, making monetary change transactions, and changing register tapes.
• Transmits product orders to Cook personnel.
• Prepares drink glasses, salad bowls, trays, etc., as necessary, based on products ordered.
• Informs customers of service format including information regarding number tents for dining room delivery and directing customers to fountain machines, salad bar and table settings.
• Completes order and dispatch procedures for drive-thru and phone-in customers.
• Serves as host/hostess when restaurant seating is at or above 90% capacity as directed by management including taking of name and number in party reservations and informing customers of a reasonable “wait” time.
• Restocks drive-thru/carry-out condiment areas, cleans and maintains organization of counter and drive-thru/carry-out areas, cleans restrooms, disposes of trash, sweeps and mops floors, vacuums carpets and dusts.
• Answers telephones in a personal and professional manner and responds to callers needs.
• Assists Service Enhancers in delivering product to the guest in the dining room and checking on guest satisfaction
  
  

Formal Education

• Requires the equivalent completion of 8th grade in school in order to be able to:
• Apply common sense understanding to carry out instructions furnished in written or oral form; to solve simple problems requiring standardized solutions.
• Add, subtract, multiply and divide all units of measure; to perform the four operations with like or common decimal fractions; to compute percent; to perform arithmetic operations involving all American monetary units.
• Recognize words and word meanings commonly found in procedural instructions business reports and food and non-food product labels, and restaurant menus.
• Construct and write simple sentences containing subject, verb, and object, series of numbers, names and addresses; and
• To speak simple sentences, using normal word order and present and past tenses such as used to instruct employees in procedures and to maintain friendly conversations with customers.
  
  

Formal Experience

No previous experience is required for this position.

Licenses/Certificates

The position may require a Food Handler’s permit and/or an alcoholic beverage serving permit/license dependent upon the laws of the county in which the restaurant is located.

Machines, Tools, Equipment And Work Aids

Carryout containers, cash register, dishes, drink machines, glasses, ice machine, paper cups, pen, pencil, pre-printed order pad, public address system, telephone, trays, broom, mop, cleaning chemicals and vacuum.

Working Conditions

The worker is subject to inside environmental conditions, which are protected from the weather, but not necessarily temperature changes. Exposure occasionally to extreme heat is present with temperatures sufficiently high to cause marked bodily discomfort. Wet and/or humid conditions are present where the worker comes into contact with water and other liquids.

Environmental Hazards

The position is not subject to any significant environmental hazards

Physical Demands – Strength

Personality People exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects such as serving trays and buckets of ice. Work usually requires walking or standing to a significant degree.

Physical/Sensory Demands

Reaching, climbing, stooping, kneeling, crouching, handling, fingering, lifting, and carrying is required occasionally in the performance of the duties associated with this position in order to retrieve or put away eating utensils, plates, cups or kitchen equipment and deliver food items to the guest/customer.

Normal visual acuity is required to take orders.

Normal hearing ability is required to hear information transmitted from interpersonal contacts.

No unusual requirements of the tasting or smelling senses are required.

Supervision And Guidance

This position does not supervise or provide guidance to other employees.

Interpersonal Contacts

Regular internal contact with management personnel and co-workers to give and exchange information. Continuous external contact with guests/customers that requires friendly, pleasant, enthusiastic, understandable and clear communications to transmit and receive information and to maximize the customer’s positive feeling about their dining experience.