IT Desktop Support

Desktop Administrator

• MBH Architects
• Alameda, CA, 94501
• Full Time
• Experienced

Job Description:
MBH is looking for a support-focused pro to join the IT team. You will be a major player in growing our team and elevating the organization. MBH IT plays a key role in enabling our employees to innovate and operate at their peak potential. You will improve the front-line user experience by providing on-demand user support for MBH staff and their tools and apps, while also contributing to longer-term projects. This role is full-time based in our Alameda office.
The role will require 1-2 days on-site and will require 100% on-site in the future.
Primary Responsibilities

• Assists in new system deployments/loading appropriate software as needed.
• Troubleshoot and resolve Hardware & Software issues.
• Install and configure various software including Revit, AutoCAD, etc.
• Manage user accounts in Active Directory, O365, as well as other systems.
• Keep current with the latest IT technologies and best practices.
• Document current and future processes and procedures.

Required Skills

• 2 - 3 Years work experience in an IT support role.
• Strong understanding of computer network technologies (TCP/IP, VPN, WiFi, DNS, DHCP).
• Strong Window 10 and MS Office troubleshooting skills.
• Desire to learn new software and technology, and work on multiple tasks at the same time.
• Good documentation skills, attention to detail.
• Basic knowledge of Active Directory.
• Ability to lift 40 lbs.

Candidates must have 2-3 years of hands-on experience with the following desktop technologies:

• MS Windows 10
• MS Office 365
• PC imaging and deployment technologies (SCCM preferred)
• Virus control and virus client management
• MS Print environment support
• Computer asset control
• Mobile device support
• VPN support
• Remote support
• Service Desk / Ticketing system

If you are a self-starter, detail-oriented and who can juggle various tasks within a timely and expedient manner, then this is a great opportunity to advance your IT career. We are looking for someone who is a team player with the sensibility to get the job done!
MBH is an equal opportunity employer who values diversity in the workplace.
Company Description:
MBH Architects is a top-tier firm with a small firm feel. We have offices in the San Francisco Bay Area, New York, Denver and Mumbai. Our staff of over 200 employees work on projects ranging from high-density housing developments to sustainability-focused tech campuses to restaurants to memorable spaces for brands like Tesla, Allbirds, Invisalign, West Elm, and the world’s top luxury brands.
https://www.mbharch.com/

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• On call

COVID-19 considerations:
COVID-19 vaccinations required for in-person work.

Work Location: One location