Primary Objective of Position
Authorization of all requests from customers, entering/adjusting shortage credits, respond to billing issues, and scanning in shipments.
Major Areas of Responsibility
Generate authorizations using MBS computer applications for customer requests from phone, email, fax or mailed in requests.
Enter shortage credits and other billing adjustments.
Maintain department email box
Additional duties as assigned.
Minor Areas of Responsibility
Investigate and record excess savings and other discrepancies resulting from shipment check-in.
Respond to customer inquiries concerning shipment status, proper invoicing and requests for supplies.
Maintain Customer Notes database to insure accurate processing of customer contracts.
Maintain specific special accounts.
Qualifications
Must demonstrate good customer service skills.
Must have good verbal communication skills on the telephone.
Must be detail oriented, proficient and accurate with data entry skills, alpha and numeric.
Ability to work with other departments and with minimal supervision.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
Schedule:
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