Customer Solutions Coordinator

Position Title: Customer Solutions Coordinator

Position Type: Regular - Full-Time

Position Location: Oakbrook Terrace

Requisition ID: 12433

Position Summary:

This position focuses on the customer order to delivery cycle. It supports day-to-day order processing, tracking, customer enquiries, logistics issues and support of the credit and deductions process.

The Customer Solution Coordinator will communicate effectively within the organization and will be able to support order management requirements with internal and external customers.

Resonsibilities/Accountabilities:

• Management of customer orders throughout the order to delivery cycle.
• Provide exemplary customer service in attitude and aptitude to all internal and external customers.
• Assist maintenance of customer profiles, including Master Data criteria and current customer conditions.
• Process/review customer orders and all order changes.
• Respond promptly and accurately to all customer enquiries.
• Develop and maintain strong relationships in order to improve the overall experience with McCain.
• Order tracking – navigate SAP, carrier websites and customer portals for order tracking and tracing purposes to provide customers current information about the current status of their order.
• Monitor customer pick-ups (CPU) with assigned warehouses and customers; ensure approved detention fees and layover fees are documented and communicated to Deductions team.
• Address order claims related to over/short/damage.
• Assist other Customer Solution Specialist/Coordinator partners in order to maintain full coverage.
• Will handle small to medium size account(s), with a moderate degree of complexity and sensitivity.
• Report and Review gaps in customer level metrics to assist in improving:
  • Case Fill Rates
  • Order Policy Compliance
• Assist process improvements:
  • Participate in cross functional teams to resolve customer issues or supply chain inefficiencies
  • Generate progress against assigned projects

Requirements:
Academic: Bachelor’s Degree (preferred: Logistics / Business / Supply Chain)
Related Work Experience (Internal to the organization or external):
Must have: Must be proficient in Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
Nice to have: Experience with SAP Order To Cash systems; 1-2 years Customer Service experience

The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).

#LI- NJ1

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family: Supply Chain & Logistics; Manufacturing
Division: NA Supply Chain
Department: Customer Solutions US Retail
Location(s): US - United States of America : Illinois : Oakbrook Terrace || US - United States of America : Illinois : Chicago || US - United States of America : Illinois : Lisle

Company: McCain Foods USA, Inc.