Property Manager

Description

Scope and purpose: Responsible for the general operation and budgetary control of assigned property group, under the direct supervision of the Property Supervisor and/or the Director of the Department. This will include, but not be limited to, resident retention, leasing available apartment units, maintaining good resident relations, overall property appearance, overseeing general maintenance, and staffing. The Property Manager will strive to have all staff members conduct themselves in a professional manner, with character and integrity.

Duties and Responsibilities:

• Available to respond to property demands including current residents, calls from prospective residents, and handling emergency situations as they arise.
• Accurately maintain property operations, general office procedures and established reporting systems and business philosophy as directed by MDI, including leasing reports, deposit reconciliations, property financial reports, accounting month-end reporting, etc.
• Supervise daily activity of assigned employees, including conducting employee evaluations (as scheduled) with each assigned employee.
• Responsible for knowing the market and what competition is doing. Market apartments by approved advertising, generating traffic, and showing units.
• Accept applications and fees from prospective residents and approve after completed screening process.
• Prepare, process, and sign all leases and related forms. Work closely with Leasing Agent(s) to maintain tracking process and completion of all required forms.
• Conduct move-ins and move-outs and administrate turnover work.
• Collect security deposits, rent, and pursue delinquent accounts.
• Communicate with residents and be available for their questions and concerns regarding their apartment unit, lease questions, receivable reports, penalty fees, etc.
• Check invoices for accuracy and carefully code bills according to department procedure.
• Report to the Property Supervisor or Department Director, according to approval limits policy, any major maintenance concerns such as replacing carpets, A/C units, water heaters, furnaces, extraordinary expenses, etc.
• Develop technical understanding of maintenance needs and property facilities.
• Obtain maintenance vendor estimates and supervise contracts for all subcontracted goods or services.
• Create annual budget for each property in assigned group and monitor and control income and expenses monthly so approved budget is met throughout the year.
• Administrate and provide follow-up on response of preventive and scheduled maintenance, including improvement work orders.
• Ensure that residents are provided clean, safe, well maintained living accommodations at all times.
• Inspect properties and take necessary action to correct deficiencies within budgetary limitations. @
• Appearance should be representative of a professional, neat, clean, and business-like at all times.
• Attend and participate in department meetings, company training, and communicate progress and challenges.
• Must follow and enforce established company policies and those outlined in the Employee Handbook.

All duties and responsibilities of the Property Manager may be changed, added, or altered in anyway by Ownership, CEO, Department Director, or the Property Supervisor. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is required to follow any other instructions and perform other duties requested.

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements below are representative of the qualifications, knowledge, skills, and/or abilities required.

Qualifications

• Efficient time management and organizational skills with ability to handle multiple tasks, interruptions, prioritize work, meet deadlines, follow through, and make cost and time effective decisions.
• Strong attention to detail with accuracy in completing reports, paperwork, etc. Accuracy in reporting is essential.
• Ability to abide by Fair Housing Laws, MDI policies and procedures, and adapt to industry changes.
• Computer experience in word processing, spreadsheet, and menu driven integrated accounting software.
• Knowledge of accounting and financial matters with ability to read and understand financial statements.
• Maintain professional working relationships with others and demonstrate patience and flexibility with ability to work effectively with individuals with diverse ethnic and family backgrounds.
• Pleasant, friendly, customer-service oriented personality with ability to work with, understand, and respond to the needs of residents and employees.
• Strong initiative, motivated by sales and helping others.
• Minimum 2 years’ supervisory experience of at least 2-5 employees (if applicable for property)
• Mechanical/Maintenance knowledge and inclination with ability to work in paint and cleaning product fumes, dust, mold, and situations of unpleasant smells and working conditions caused by resident neglect, food spoilage and sewage problems.
• This position requires the ability to sit, stand, walk, bend, kneel, stoop, reach, carry and lift a minimum of 25 lbs.
• Must have reliable transportation and valid driver’s license.

Compensation:

• Monthly Salary - based on experience and qualifications
• Standard Company benefits as established and earned including:
  • Health/Dental insurance benefits
  • VSP Vision discount plan
  • 401k retirement plan participation
  • Flexible spending account participation
  • Option for Aflac supplemental insurance plans (accident, cancer, short-term disability, life, etc.)
  • Seven (7) paid holidays
  • Earn Paid Time Off (PTO) after continuous months of service:
    • 6 Months      20 PTO hours
    • 12 Months    20 PTO hours
    • 18 Months    40 PTO hours
    • 24 Months    40 PTO hours
    • 3 Years         80 PTO hours, etc.
• Option for set monthly cell phone reimbursement for means of communication to property staff and other employees during business hours, per current cell phone policy.