What are the responsibilities and job description for the Operations Manager position at McDonald's?
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Description:
McDonald's Works for Me.
I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.
The Job for Me – Get a job that inspires your best and moves you forward. Opportunities to grow. Pursue your education. Build your skills.
The Company for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits.
Let’s talk. Make your move.
Requirements: A Director of Operations is responsible for directing actions across an organization to guide and support their supervisors in maintaining profitable restaurants that meet the organization's and McDonald’s standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! The Director of Operations should know and understand the trends of the market, as well as, the individual restaurants. A Director of Operations will be expected to build reports that communicate their market's KPI trends and be able to present them regularly to the organization's leadership. A Director of Operations is expected to communicate pertinent data and set targets for their supervisors. A Director of Operations should be able to provide their supervisors with actionable items, routines and action plans to achieve their goals.
To meet organization goals, the Director of Operations doesn’t work alone. He or she leads a team of Supervisors that have specific responsibilities in the organization. This means helping the Supervisor's set their own goals, following up on their progress, and providing coaching and direction to improve their restaurants.
Whether a supervisor or a particular restaurant needs day-to-day support, help with staffing, training and developing, the buck stops with you! As a director you are responsible for ensuring that your market has the right team to lead into the future.
Ideal candidates should have previous McDonald's and/or Restaurant Leadership experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.
Additional Info:
Along with competitive pay, a Director of Operations at McDonald’s is eligible for incredible benefits including, but not limited to:
•5-20 days paid vacation
•Education through Archways to Opportunity including opportunities to earn a Bachelor's, Master's or PhD for FREE!
•Medical, dental and vision coverage
•Pre-tax flexible spending accounts
•Short- and Long-Term Disability, life and accident insurance
•Service awards
•Employee Resource Connection
•Adoption Assistance
•Matching gifts program
This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
