Learning and Development, Learning Experience Design Consultant

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Job Description

McDonald’s has an incredible and exciting opportunity for a Learning Experience Design Consultant on the Global Learning & Development team. In this role, you will be part of the Global Learning Design and Technology team during a period of unprecedented innovation and advancement. As a Learning Experience Designer, you will work closely with Experience Design Managers on assigned projects. This includes designing global, modern learning experiences that drive behavior change through immersive, engaging experiences and preparing the content for global deployment in over 12 languages. All this to enable performance excellence in McDonald’s restaurants every day resulting in engaged employees delivering delicious food and feel-good customer experiences

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

• Leads and project manages assignments through the learning experience design process, including those supported by external vendor partners or global team members
• Designs and develops immersive, engaging, multi-modal human-centered learning experiences using varied media and digital learning tools to achieve business and related behavioral objectives
• Brings stakeholders and learning team leadership and peers along on the journey to gain buy-in throughout and gather feedback along the way
• Complete quality reviews and testing of digital learning experiences to ensure product looks good and functions correctly on all targeted devices, completes successfully, and is free of grammatical and branding issues
• Partners with program managers, peer designers, learning technology and global/market learning teams to provide subject matter expertise on instructional design theory, modalities, content, implementation, engagement, and learning strategies
• Consults and architects learning experiences on complex learning projects focused on driving behavior change and elevating the employee experience
• Provides support in the piloting / implementation of new programs and acts as a liaison to the Learning Technology and Information Technology Support groups, markets, contractors and vendors
• Networks externally, researches, and experiments with leveraging emerging industry best practices, methodologies, and innovative solutions that enhance and reimagine the learner experience
• Conducts needs assessments and gains agreement with key stakeholders on program outcomes and success metrics
• Engages with learners and key stakeholders to gather user/stakeholder feedback, test theories (including conducting prototype labs), design and validate program effectiveness
• Uses qualitative and quantitative data-driven insights to improve learning experience design and execution; shares best practices and lessons learned
• Collaborates with small and large teams to achieve goals
• Crafts communication plans and assets to support the deployment of learning initiatives across markets to drive awareness and adoption – motivating learners to be excited by the offerings

Qualifications

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Demonstrated application of instructional design and HPT principles
• Demonstrated design experience across learning modalities (ILT, eLearning, Virtual, Performance Support) – Articulate Storyline v2 and Captivate 9; Inkling and Adobe tools being leveraged
• Experience with scenario/project-based, or game-based learning design a plus
• Experience applying change management and marketing strategy to engage learners a plus
• Experience of working across different Global markets (Desirable)
• Experience with LMS environments
• Demonstrated project management skills; ability to meet deadlines and stay in budget
• Ability to manage multiple projects, including stakeholders, and deliver results within tight deadlines
• Experience with the software development lifecycle to create and implement digital solutions a plus

**This role is open to international candidates**

Additional Information

McDonald’s is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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