ASSISTANT GENERAL MANAGER

The Assistant General Manager at the Hilton Garden Inn West Monroe will ensure that guests and associates have an excellent experience at our properties by supporting all facets of the operation and managing financial performance of the hotel.Responsibilities•Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.•Control costs at the same time as protecting the assets of the hotel.•Turn in all paperwork in a timely manner with precision and exactness.•Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.•Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate;•Create and maintain a strong team with great cohesiveness.•Under the direction of the General Manager, effectively hire train, and hold accountable the entire staff of the hotel.•Ensure Brand and MCR standards are met and documented to brand standards.•Motivate the team to drive revenue.•Understand sales effort within the market and drive both Occupancy and ADR.•Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.•Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.•Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.•Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.•Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges•Use technology platforms to drive guest experience scores•Work with General Manager to achieve brand and MCR goals (daily, monthly, and annually).•Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards.•Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

Salary : $4 - $0