What are the responsibilities and job description for the Host(Ess)/Greeter position at MCR?
The host/hostess at the Luxury Collection Hotel Manhattan Midtown makes customers feel welcome and provides attentive service from the moment a customer enters the establishment. This person leads guests to their tables, manages reservations, and communicates with front of house staff about when they have a new party in their section. The host/hostess also supports bussers in clearing tables, wiping down menus and organizing silverware.
Responsibilities
•Greeting customers as they walk into the restaurant
•Helping guests with reservations and guiding them to their table
•Giving guests accurate wait time estimates and seating them in the waiting area
•Providing customers with menus and answering any initial questions they may have
•Optimizing seating at different tables to ensure even workload for wait staff
•Answering phones and scheduling reservations with large parties
Requirements
•High school diploma or GED
•Prior customer service experience in the hospitality industry a plus
•Positive attitude and interpersonal skills
•Good communication skills and phone etiquette
•Flexibility working all shifts including days, nights, and weekends
•Ability to stand for long periods of time
Salary : $70,000 - $72,000
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