Facilities Manager

Are you looking for an exciting career in telecom? Join us!

We are looking for a guardian for our Data Center in Laredo and a team player for other MDC units.

As a Facilities Manager, you excel in customer service by attending to our client requests on time and providing infrastructure maintenance to our internal and external installations. Your mission is to guarantee customer satisfaction and security in our Data Centers to grow our connections.

If you like to move fast, have a bias for action, and you willing to keep learning, you’ll fit right into our fast-paced, results-based environment. Take this opportunity, apply now!

What you would be doing

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
• Troubleshooting complex technical issues in a fast-paced data center environment.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions
• Document processes and procedures.
• Update customer information inside internal systemsPerform physical security walkthroughs, administer security sign-in procedures for all colocation customers, visitors, and third parties, and escort them to designated work locations.
• You support MDC Data Center sites in all locations, not only in Laredo, by assisting the NOC team.
• Conduct Route Patrols, which may require the use of a personal car.
• Conduct constant activities that involve electrical power AC/DC.

Requirements

Technical skills

• Bilingual – English and Spanish required
• Preferably a Degree in Telecommunication Engineering, Electrical Engineering, Mechanical Engineering or Technical degree with experience in NOC (network operations center) and/or SOC (Security Operations Center)
• Previous NOC/SOC experience and/or data center experience preferred.
• Ability to install and neatly manage copper, coaxial, Cat5/6, fiber, and other network cables/connector types

Desirable

• Knowledge of OTDR and Fiber Optic equipment.
• Ability to install customer equipment such as Transport equipment, IP equipment, Racks, and Cabinets.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, and Electric Components such as (Power Feeds, PDUs, NEMAs, and fiber installation).
• Familiarity with the OSI Model and Network fundamentals.
• Some familiarity with DS1, DS3, Ethernet, and dark fiber circuits is a plus.
• Knowledge of switches, firewalls, and managed storage is a plus.
• Familiarity and interest in software tools such as Asana, Slack, and Google Workspaces (formerly Gsuite)

Soft skills

• Customer service orientation: You pay attention to customers’ necessities and doubts and gladly provide assistance to nurture long-term and loyal relationships.
• Problem-solving: You consider the pros and cons of each solution and find the path with the least risk involved.
• Responsibility: You take calculated risks and demonstrate commitment to your activities.
• Prioritization: You effectively manage maintenance priorities and client tickets.
• Communication: You demonstrate strong written and verbal communication skills.
• Adaptability: Quickly adapt to situations and demonstrate a willingness to learn.
• Teamwork: You demonstrate enthusiasm in helping coworkers and engaging with them to achieve goals.

Work arrangement

• On-site in Laredo, TX.
• Support all MDC Data Center sites remotely.
• Availability to travel when required to attend meetings and assist other MDC Data Center sites.
• The position requires (if necessary) that the person will be on call during the weekend.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development