Hospitality Operations Manager/Nights and Weekends

Meadow Lake Resort is looking to add to our great team. Meadow Lake offers a mix of lodging including 24 hotel rooms and 114 Condo units totaling 194 total units across the property. The resort has much to offer our guests including an 18-hole golf course, onsite restaurant, multiple pools, and hot tubs along with a fitness center. Meadow Lake is looking to add team members to one of the premier properties in Northwest Montana.

We are seeking to hire a talented Hospitality Operations Manager to join our team. If you are hard-working and dedicated, Meadow Lake is a perfect place to grow your career. This is the opportunity you have been looking for!

This position has responsibilities in the following areas at Meadow Lake Resort

Front Desk

• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
• Assist in the development and monitoring of the budget to provide top quality customer service.
• Act as liaison between the General Manager, AGM, FD Manager and hourly staff.
• Answer phone inquiries, direct calls, and provide basic information.
• Act as Manager on Duty, while GM and AGM are not at property

Bar & Grille

· Lead the F&B team to work collaboratively to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

· Manage and develop direct reports towards individual growth and quality standards of excellence.

· Ensure consistent, thorough, and timely communication to subordinates, peers, managers, customer, and vendors.

· Understand and implement all policies, procedures, standards, specifications, guidelines, and training programs.

· Ensure that all food and products are consistently prepared and served according to the property’s standards.

· Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant’s accounting policies and procedures.

· Fill in where needed to ensure the guest experience is never compromised as a result of operational challenges.

· Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.

· Know, follow, and implement all policies and procedures regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, standards, and procedures.

· Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.

· All other duties as assigned.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person