Volunteer Specialist

Job Overview:

We are seeking dedicated Volunteer Specialist to join our team and contribute to our organization's mission. The Volunteer Specialist is responsible for ensuring daily meal routes are covered by volunteer drivers by making outbound phone calls to the active Meals On Wheels of Tampa volunteer database.

Responsibilities:

• Direct responsibility for procuring volunteer route coverage for daily routes via telephone and/or email, utilizing and scheduling staff drivers as needed.
• Ensure volunteers are staffed to support the various areas of operations, including homebound meal delivery, Produce On Wheels and other special events
• Work with site checkers, staff drivers, and volunteers to ensure all routes are picked up for delivery.
• Communicate non-home (meal giveaways) and any procedural changes and/or delivery expectations to volunteers, site checkers, and others as necessary.
• Responsible for recognizing birthdays, life events, and/or retirement of volunteers.
• Work with the Program Manager to conduct volunteer orientations, group days of service, and other volunteer events or projects, following established best practices.
• Field volunteer phone calls regarding daily meal delivery, not homes, volunteer hub access, scheduling, and service hours.
• Field recipient phone calls regarding daily meal delivery, changes in service type or dates, billing issues, and any other questions, comments, or concerns.
• Relay recipient and volunteer concerns to the Program Manager and/or Program Director.
• Participate in monthly Produce On Wheels (POW!) and other Saturday events; minimum 6 per year.
• Crosstrain in other duties involving routing and meal delivery.
• Crosstrain in clerical responsibilities including answering phones and taking payments.
• Be a positive team member for MOW and actively participate in all MOW functions.
• Other duties as assigned.

Requirements:

• High school diploma/GED, associate degree or higher preferred
• 1-3 years of experience in volunteer scheduling or similar experience
• Personable with excellent communication skills by telephone
• Self-starter with the ability to prioritize
• Competency with Word, Excel, and Outlook Team oriented.
• Mission-driven and results-focused.
• Bilingual helpful (English and Spanish)

If you are passionate about giving back to the community and possess the desired skills, we welcome your application.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 37.50 – 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Tampa, FL 33603: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20